About this opportunity:
We're looking for an enthusiastic Engagement & Customer Support Engineer to join our international team and own end-to-end customer engagements across the EEA with opportunities to support customers worldwide. In this role you'll ensure that releases from development are delivered with exceptional quality, and you'll take responsibility for the full product lifecycle after release. If you enjoy working at the intersection of customers, engineering and product, and want to grow your skills with modern technologies such as Big Data and AI, this is an exciting opportunity.
What you will do:
- Act as the primary customer-facing engineer for engagements in the EEA region and support global customers as needed.
- Ensure smooth handover and delivery of product releases from development to customers; validate and maintain release quality.
- Own post-release product lifecycle tasks: deployment, configuration, upgrades, monitoring, incident management, and sustained operations.
- Troubleshoot and resolve technical customer issues; perform root cause analysis and drive fixes with development teams.
- Manage customer expectations, provide timely updates, and escalate complex issues appropriately.
- Participate in deployment and integration activities across different cloud environments and on-prem setups.
- Contribute to runbooks, knowledge base articles, and internal process improvements to reduce repeat incidents and speed up onboarding.
- Collaborate closely with product management, development, QA, and sales to improve product quality and customer experience.
- Support and lead smaller projects and, over time, take full ownership of engagement projects and more complex cases.
The skills you bring:
- Solid working knowledge of Linux.
- Hands-on experience with Kubernetes.
- Familiarity with one or more cloud environments (public or private).
- Strong networking fundamentals (TCP/IP, routing, load balancing).
- Excellent problem-solving and solution-focus mindset.
- Ability and willingness to learn new technologies and techniques quickly.
- Comfortable working under pressure and available for occasional weekend/night support.
- Strong communication skills and ability to work effectively with international, cross-functional teams.
What we offer
Salary package:
- Cafeteria fringe benefits (gross 840,000 HUF/year)
- Annual bonus
- Life-event related benefits (e.g., childbirth)
Other benefits:
- Employee Assistance Program
- Life and accident insurance
- Wellbeing initiatives
- Company share purchase plan
- Referral bonus
- All You Can Move partner
Learning & development:
- Internal and external learning programs
- Access to technical workshops and conferences
- Language courses
Facilities:
- Hybrid work model according to the Home Office Policy
- Modern office in the 11th district
- Laptop and mobile phone
- Free underground garage parking
- Bike storage, showers, and lockers
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Hungary (HU) || Budapest
Req ID: 782392
Top Skills
What the Team is Saying
.png)
.png)
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
