Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
The Opportunity
We are seeking an empathetic and commercially minded Engagement Associate to join our ANZ team. Preferred Locations include Brisbane, Melbourne or Sydney.
In this role, you will act as a trusted guide for prospective candidates considering cochlear implantation—providing personalised support, sharing insights, and building confidence throughout their journey from initial enquiry through to surgery.
This is a highly collaborative role where you will partner closely with Marketing, Sales, Clinical and Customer Service teams to deliver a seamless consumer experience and drive strong conversion outcomes.
By reaching out to consumers and offer them valuable insights through mentoring, you will play an important role in helping our customers to Hear now. And Always.
Please note: This is a 12 Month Maternity leave position until October 2027.
Key Responsibilities include:
Consumer Engagement & Communication
Manage and prioritise inbound and outbound consumer enquiries, delivering timely and personalised support
Act as the primary contact for candidates via phone, email and events
Guide candidates through the hearing implant journey with empathy, clarity and accurate information
Build and maintain trusted relationships with consumers, clinicians, and the Cochlear recipient network
Support and attend consumer and professional events to proactively engage and nurture candidates
Cross-functional Collaboration
Partner closely with Marketing to optimise consumer engagement strategies and lead management
Work with Sales and Clinical teams to connect candidates with appropriate programs and services
Contribute to a consistent and high-quality candidate experience across all touchpoints
Data Tracking & Insights
Track all consumer interactions using CRM and business systems
Analyse lead flow, conversion trends and engagement metrics to support market growth
Identify emerging trends and provide recommendations to enhance performance
Follow-up & Candidate Experience
Maintain rigorous follow-up on all consumer interactions, ensuring no opportunity is missed
Deliver a high-touch, personalised experience that builds trust and confidence
Administrative Support
Provide operational support to Marketing and Field teams
Contribute to continuous improvement of processes and systems
About You
You are a strong communicator who thrives on building relationships and supporting people through important decisions. You bring both commercial acumen and emotional intelligence to every interaction.
Required Skills & Experience
Proven experience (3+ years) in sales, preferably within healthcare or consumer-facing roles
Strong influencing and persuasive communication skills (particularly over the phone)
High emotional intelligence, with the ability to tailor communication to diverse audiences
Excellent interpersonal skills and ability to build trust quickly
Strong organisational skills with ability to manage multiple priorities and follow-ups
Comfortable using CRM systems, databases, and digital tools
Desirable
Experience in patient support programs or consumer engagement roles
Background in audiology, speech & language, or healthcare
Personal connection to hearing loss or Cochlear products (advantageous but not essential)
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
Skills Required
- Proven experience (3+ years) in sales, preferably within healthcare or consumer-facing roles
- Experience in database management and reporting
- Comfortable using CRM systems, databases, and digital tools
- Strong influencing and persuasive communication skills, particularly over the phone
- High emotional intelligence and ability to tailor communication to diverse audiences
- Excellent interpersonal skills and ability to build trust quickly
- Strong organisational skills with ability to manage multiple priorities and rigorous follow-up
- Comfortable with extended telephone, email and face-to-face contact
- Ability to work with minimal supervision
- Experience in patient support programs or consumer engagement roles
- Background in audiology, speech & language, or healthcare
- Personal connection to hearing loss or Cochlear products
What We Do
Hear now. And always As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss. Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing. We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it. That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing. Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear. Social Media Terms of Use http://bit.ly/2qRMEvY
