As an Engagement Associate (Express), you’ll sit at the heart of our commercial, product, and operational decision-making. You’ll help shape how our services are structured, priced, and delivered across categories such as gardening, handyman, electrical, plumbing, and more.
You’ll spend time deeply understanding both sides of the marketplace including speaking with customers to understand their needs and pain points, working directly with tradespeople to understand how they operate and translating insights into smarter pricing, improved service design, and better user experiences.
You’ll work closely with Product Managers, Operations, and leadership teams to turn ideas into live improvements that directly impact growth and customer experience.
No two days are the same. We move quickly, solve problems collaboratively, and expect everyone to roll up their sleeves and contribute wherever needed.
Forget long lists, here’s what you’ll actually spend your time on:
Supporting category development across multiple home service verticals
Conducting customer and tradesperson research to uncover insights and opportunities
Helping build pricing frameworks and service structures
Supporting product and UX recommendations based on marketplace feedback
Analysing trends, identifying gaps, and helping improve marketplace performance
Collaborating cross-functionally with product, operations, and commercial teams
Contributing to strategic projects within a fast-scaling startup environment
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
Someone early in their career with high potential, strong curiosity, and the ambition to grow quickly.
Either a recent graduate or someone with early professional experience in consulting, tech, startups, operations, strategy, or commercial environments.
Critical thinking and enjoy solving complex problems
Naturally curious and proactive
Communicates confidently with a wide range of people
Can spot patterns, challenge assumptions, and focus on what matters
Is organised, adaptable, and comfortable operating in ambiguity
Thrives in fast-paced, high-performance environments
We believe great work deserves great rewards. Here’s just a taste:
Competitive salary + bonus
Employee Share Program
Health, well-being and learning support
Gym membership, Smart Tech Scheme and Cycle Scheme
Birthday/Special day leave
Buy & sell holiday scheme
1 week’s paid charity leave and much more!
How we’ll get to know each other:
Screening call with one of our Talent Acquisition Partners
1st stage interview with the hiring manager
2nd stage interview with a member of the Express team
3rd stage interview with the hiring manager and VP of Labs, inclusive of a case study
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box
Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Skills Required
- Recent graduate or early professional experience in consulting, tech, startups, operations, strategy, or commercial environments
- Strong curiosity and ambition to grow quickly
- Critical thinking and problem-solving skills
- Confident communication skills with diverse audiences
- Ability to organize and adapt in a fast-paced environment
What We Do
Checkatrade is one of the UK’s top online marketplaces for home improvements and repairs. Our mission is to be the trusted foundation of every home by connecting people with trades and tools to make home improvements easy – because we believe safe and happy homes improve lives, support livelihoods, and build communities. From our humble beginnings in 1998 to becoming a national household name, we’re on an exciting journey. For more than 25 years Checkatrade has stood for reputation and raising standards – whether that is for our trade members, consumers, or our colleagues. We think big and are passionate about changing the face of home improvements and repairs. Today, we are a modern online marketplace and a force for good. We strive every day to support people to improve their homes and we don’t settle for the status quo – we are evolving, innovating, and growing. With generous investment from private equity partners Brookfield, we have an ambitious growth plan and a robust roadmap to get there. Led by our values – Be All In, Always Customer Obsessed, Get It Done, Be Bold, and Do The Right Thing – we are 500 high-performing individuals working across the UK, with high-spec offices in London and Portsmouth. We are here to be the best and inspire others to do the same, and to get there we need exceptionally talented, bright, and driven people – so if that sounds like you, you couldn’t join at a better time!
