Engagement Analysis Specialist (52356)

Join a company where excellence meets opportunity! At MIRACORP, we don’t just provide services to the federal government, we set the gold standard in quality and reliability. What truly sets us apart? Our people. We believe our employees are the cornerstone of everything we achieve. That’s why we invest in talent, innovation, and leadership, fostering a workplace where your contributions make a real impact. We are seeking a data-driven Engagement Analysis Specialist to provide specialized analytical support for enterprise communications and workforce engagement initiatives. This role focuses on collecting, analyzing, and translating engagement data into actionable strategies that improve communication effectiveness and audience reach.

Essential Functions

Data Collection & Audience Insight

• Collect quantitative metrics across web, email, and social media channels and gather qualitative feedback from events and campaigns.
• Assess audience behaviors, preferences, and needs to inform communication planning and engagement strategies.

Engagement Analysis & Insight Development

• Analyze multi-channel engagement data to identify trends, performance drivers, and areas for improvement.
• Diagnose engagement gaps, emerging risks, and optimization opportunities.

Strategy Development & Recommendations

• Translate analytical findings into clear, actionable recommendations for leadership.
• Develop data-driven strategies to improve engagement, reach, and content performance.
• Support continuous improvement efforts through ongoing insight-backed guidance.

Reporting & Visualization

• Create dashboards, reports, and executive-level briefings that communicate key insights and performance outcomes.
• Present findings clearly to support leadership decision-making and strategic planning.
• Maintain accurate documentation of metrics, methodologies, and analytical processes.

Required Qualifications

• Bachelor’s degree in Data Analytics, Communications, Marketing, Business, Statistics, or related field.
• 3+ years of experience in engagement analytics, digital communications analysis, or performance measurement.
• Experience analyzing web, email, and social media metrics.
• Strong analytical skills with the ability to interpret complex data sets.
• Experience developing dashboards, reports, and executive-level briefings.
• Proficiency in Excel, PowerPoint, and analytics platforms (e.g., Google Analytics, CMS or social analytics tools).
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience supporting federal or enterprise communications programs.
• Familiarity with acquisition or workforce development environments.
• Experience with survey tools and qualitative analysis methods.
• Experience developing KPI frameworks or performance measurement plans.

Why Choose MIRACORP?

At MIRACORP, we recognize that our employees are the cornerstone of our success. That’s why we offer an exceptional benefits package from day one, including:

• Paid Time Off (Personal, Vacation, Sick Leave)
• Comprehensive Health Coverage (Medical, Vision, Dental)
• Flexible Spending Account (FSA) Options for healthcare and dependent care
• Short-Term & Long-Term Disability Coverage
• Life Insurance & Accidental Death & Dismemberment Protection
• Employee Wellness Resources & Assistance Programs
• Financial Counseling Programs to support long-term planning
• Commuter Benefits for work-life ease
• 401(k) with 100% immediate employer matching
• A company that lives its core values, prioritizing integrity, accountability, and excellence

We proudly support veterans and all qualified applicants, ensuring equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Join a team where your expertise is valued, your impact is recognized, and your career can thrive. Come grow with us—because at MIRACORP, your success is our success!