Endpoint Experience Analyst

DLA Piper is, at its core, bold, exceptional, collaborative and supportive.  Our people are the backbone, heart and soul of our firm.  Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career.  Let’s see what we can achieve. Together.

Summary

The Endpoint Experience Analyst, working in collaboration with and in support of the firm’s strategic initiatives, is responsible for endpoint engineering and configuration management with specialized focus on user workflow optimization and productivity enhancement. Serves as technical lead for endpoint solutions that integrate enterprise system requirements with legal practice workflows. This role combines advanced technical engineering capabilities with user experience analysis to deliver endpoint environments that maximize attorney and staff productivity while maintaining enterprise security and compliance standards. This individual has a deep expertise in Microsoft Intune, M365, Windows 365, and mobile device management (MDM), and experience in legal tech workflows and compliance-sensitive environments.
Location

This position can sit in any of our US office locations and offers a hybrid work schedule.  
 
Responsibilities        

• Implement, configure, and optimize Microsoft Intune for managing Windows and macOS endpoints.

• Design, test, and deploy application packages, and enterprise configurations using advanced scripting and automation tools.

• Collaborate with IT team on technical architecture decisions, deployment strategies, and system integration requirements.

• Evaluate and integrate new technologies for technical feasibility, security compliance, and enterprise compatibility.

• Develop automation scripts for endpoint provisioning, application deployment, and user lifecycle management.

• Research user interaction patterns with applications and translate findings into technical specifications and deployment strategies.

• Map critical legal processes into technical system capabilities and identify gaps requiring engineering solutions.

• Develop user personas and technical use cases that inform endpoint configuration priorities and application integration decisions.

• Monitor system performance metrics and user adoption data to identify technical optimization opportunities.

• Implement productivity measurement systems and analyze technical performance data for continuous improvement initiatives.

• Research emerging technologies including AI productivity tools for technical implementation feasibility and integration requirements.

• Lead pilot programs for new technologies with focus on technical validation and user workflow impact.

• Collaborate with vendor partners on product technical roadmaps and integration capabilities.
   

Desired Skills   

Advanced proficiency with Windows desktop environments, Microsoft 365 suite, and enterprise productivity applications. Demonstrated experience with Windows Server administration, Active Directory, Group Policies, Microsoft graph and enterprise deployment technologies. Strong scripting capabilities in PowerShell, Python, or similar languages for automation and system management.
 

Preferred experience includes the following: experience in legal technology environments, law firm IT operations, or professional technical infrastructure; knowledge of document management systems, practice management applications, and legal-specific technical integrations; background in user experience principles applied to technical solution design and implementation; and understanding of legal industry workflows and document productivity requirements.
 

Desired technical competencies include endpoint management and application virtualization technologies; enterprise configuration management and automation platforms; scripting and automation for endpoint management; user analytics and data drive performance monitoring and remediation; security endpoint protection and compliance frameworks; and technical integration with enterprise applications and cloud services.
Minimum Education    

• Bachelor’s Degree in Information Technology, Computer Science, or related technical discipline.
   

Certificates

• Microsoft Certified: Endpoint Administrator Associate (MD-102) preferred.

• Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/101) preferred.
   

Minimum Years of Experience  

• 3 years’ experience in Endpoint engineering, systems administration, or enterprise technical support with at least one year experience of hands-on experience with Microsoft Intune (MDM/MAM), including Autopilot and app packaging.

Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:
 

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.

• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.

• Provide timely, accurate, and quality work product.

• Successfully meet deadlines, expectations, and perform work duties as required.

• Foster positive work relationships.

• Comply with all firm policies and practices.

• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.

• Ability to work under pressure and manage competing demands in a fast-paced environment.

• Perform all other duties, tasks or projects as assigned.
   

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.
Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.    

Work Environment    

The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future. 
Disclaimer    

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment. 
 

Application Process     

Applicants must apply directly online instead of sending application materials via email. 
 

Accommodation    

Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact [email protected]. 
 

Agency applications will not be considered.     
 

No immigration sponsorship is available for this position.    
The firm’s expected hiring range for this position is $100,787 - $160,255 per year depending on the candidate’s geographic market location.
 

The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits, including medical/dental/vision insurance, and 401(k).
 

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DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.