Endocrine Navigator

Our Culture- Why work with us:

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are:

Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

OCHS now cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards.  Ensuring patients have access to care when they need it and request it and validating that staff are working at the top of their licensures are the foundations of this model.

Our Core Competencies:

At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

A Day in the Life of this Role:

Reporting to the consulting Endocrinologist and Director of Nursing, the Endocrine Navigator at Outer Cape Health Service (“OCHS”) is responsible for providing indirect patient care and support based on the nursing process within assigned work periods. The incumbent functions as a member of a multi-disciplinary team to achieve patient outcomes consistent with a comprehensive plan of care.

Summary of Duties:

• Make, review, and monitor appropriate referrals required for the management of Endocrine patient care.
• Perform outreach to patients to ensure proper follow up appointments are in place, and to encourage follow up with PCP and/or Endocrinologist as appropriate,
• Educate patient in the proper management of Endocrine disorders. 
• Identify and maintain a current directory of outside sources, programs, or support groups, available for additional education or referrals based upon endocrine diagnoses.
• Refer patient to appropriate outside sources, programs, or support groups, for additional education or referrals based upon endocrine diagnoses.
• Maintain a current and accurate directory of local Endocrine practices and resources available to OCHS patients.
• Promote and support teamwork by collaborating with team members including providers, Medical Assistants, and Patient Service Representatives.
• Adheres to the National Patient Safety Goals that are applicable to ambulatory care centers, including, but not limited to, improving the accuracy of patient identification, improving the safety of using medications, reducing the risk of care-associated infections, and following the universal protocol of preventing wrong site/wrong procedure/wrong person).
• Other related duties and projects, as required or assigned in order to ensure the needs of the Health Center and its patients are met.
• Other related duties and projects as assigned.

What we need from you:

Preferred:

• Current active Massachusetts Registered Nurse, Licensed Practical Nurse licensure; or
• Current active Massachusetts Dietician – Nutritionist License. 

Required:

• Minimum of 2 years’ experience in a health care field; preferably in dealing with Endocrine disorders; or 3 years’ other professional experience in Endocrine disorders. 
• Maintain and enhance professional skills and knowledge.
• Excellent interpersonal skills, communication skills, organizational abilities, computer experience, and the ability to work within a collaborative team setting.
• Excellent written and verbal communication skills – bi-lingual helpful.
• Proficiency in computer skills including EPIC, Outlook, Microsoft office, OneDrive etc.
• Excellent judgment and ability to solve problems in a timely manner.
• Ability to adhere to strict confidentiality standards.
• Demonstrated ability to work effectively both as a team member and independently.
• Demonstrated ability to work in a culturally diverse and inclusive environment.