First Quality was founded in 1989 and has grown to be a global privately held company with over 4,000 employees. Its corporate offices are located in Great Neck, New York, with manufacturing facilities and offices in Pennsylvania, South Carolina, Georgia, and Canada. First Quality is a diversified family of companies manufacturing consumer products ranging from Absorbent Hygiene (adult incontinence, feminine care, and baby care), Tissue (bath and towel), and Industrial (print and packaging materials), serving institutional and retail markets throughout the world. First Quality focuses on private label and branded product lines.
We are seeking an End User Technical Support for our First Quality Tissue located in Lock Haven, PA.
Job Responsibilities:
• Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems.
• Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.
• Providing one-on-one assistance to the end user regarding the technical flaw, either by phone, emails, or in person.
• Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.
• Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.
• Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Divisional, local, enterprise incident management support.
• Collaborate with Service Desk Lead\Divisional IT Leads\Information Security\First Quality Businesses.
• Assist in change management efforts.
• Provide feedback to services and capabilities provided by IT.
• Responsible for customer satisfaction, service level objectives and IT improvement plans.
• Occasional travel to other First Quality locations required
The ideal candidate should possess the following:
• Bachelor’s degree in computer science, related field or equivalent experience.
• Strong problem solving and decision-making skills with excellent written and verbal communications skills.
• Fluent in English
• Leadership skills and a general knowledge of all IT disciplines and technology platforms are preferred.
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
Skills Required
- Bachelor's degree in computer science, related field, or equivalent experience
- Experience installing/upgrading hardware and software and configuring peripherals
- Experience with PC imaging/re-imaging and general desktop support for PCs and laptops
- Knowledge of local area network components (LAN cabling, NICs, wired switches) and troubleshooting network access issues
- Experience installing and supporting printers, scanners and other peripherals
- Strong problem solving and decision-making skills with excellent written and verbal communication
- Leadership skills and general knowledge of all IT disciplines and technology platforms
- Fluency in English
First Quality Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Quality and has not been reviewed or approved by First Quality.
-
Fair & Transparent Compensation — Compensation is described as competitive across many hourly, technical, and engineering roles, with pay often characterized as good or fair for the job. Market-aligned base rates are reflected in recent postings and salary entries across multiple functions.
-
Strong & Reliable Incentives — Quarterly bonuses, shift differentials, and overtime opportunities are commonly cited and meaningfully boost total earnings. Bonus eligibility appears to be a consistent feature in many roles.
-
Parental & Family Support — The package includes paid parental leave, a year of free diapers for new parents, and employer-matched dependent care assistance. These family-focused additions complement core offerings and signal an emphasis on supporting caregivers.
First Quality Insights
What We Do
First Quality was founded over 30 years ago and has grown to become a diversified family of companies with over 4,000 employees. Manufacturing Adult Incontinence Products, Feminine Hygiene Products, Baby Wipes, Adult Washcloths, and Consumer Paper Products, we serve institutional and retail markets throughout the world. Our trusted, household brands include Prevail®, Cuties®, Plenty®, Panda®, and Incognito® Our facilities operate independently to maintain focus on the markets they serve, but benefit from being a part of the First Quality family of companies. We may be spread out across 9 locations and 2 countries, but we are one team! With our focus on innovation, technology, and sustainability, we strive to create the best products that stand out and make a real difference in people’s lives without ever sacrificing quality for affordability. If advanced technology, innovative thinking, and a passion for challenging the status quo excite you, come join our team at First Quality! When you look at one of our job listings what you’ll find is an opportunity: to meet teams who challenge each other to improve, encounter leaders who empower you to experiment, and discover work that inspires you. As a new employee in our FQ family your training begins day one and continues throughout your career as you learn and grow with our organization. Be part of making things better – apply today to join our team at www.firstquality.com/join-us!
