End User Support Specialist

Company:

Boeing Canada Operations Ltd. is looking for an End-User Support Specialist to join our team in Winnipeg, MB, reporting to the Information Technology Infrastructure Manager. This position is for a fixed term of 12 months in length.

The successful candidate will work within the team to provide support and technical expertise to a diverse group of users with a range of issues relating to hardware, software, peripherals and project support.

Position Responsibilities:

•    Experience evaluating and communicating (both written and oral) technical information and solutions with customers, suppliers and teammates at all levels of the organization in a professional manner
•    Supports the installation, configuration and maintenance of system hardware, software, peripheral products and audiovisual systems
•    Maintains an inventory of existing equipment, and assists with the evaluation and purchasing of new equipment
•    Performs incident management and resolves hardware, software and configuration problems with systems. Integrates security solutions into information systems.
•    Documents and adheres to procedures, standards, best practices, configuration settings, and installation sequences on software and hardware.
•    Works directly with other departments to ensure Information Technology hardware and software solutions meet business requirements and schedules
•    Works both independently and as part of a team to multitask in a fast-paced environment with tight deadlines

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the Winnipeg office.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

•    2 years of experience in an IT support role 
•    2+ years of experience working with and troubleshooting Windows (10, 11) and Microsoft Office (2019, 365)
•    2+ years of experience with computer component installation and troubleshooting
•    CompTIA A+, Security+ certification or equivalent
•    Able and willing to support on-call 24/7 rotation

• Must be legally able to work in Canada

•    Individual must not pose a risk for safeguarding of controlled goods
•    Must be eligible to handle US export-controlled data

Preferred Qualifications (Education/Experience):

•    PowerShell scripting experience in automating tasks
•    Familiarity with audiovisual hardware
•    Dell Tech Direct warranty and repair services
•    Experience with image capture and deployment tools (Norton Ghost, Acronis or equivalent)
•    Experience working with Android mobile phone technology
•    Experience troubleshooting laser printers
•    Experience with Linux (Red Hat, Oracle, Ubuntu)
•    Experience troubleshooting using remote support tools (Remote Desktop, Dameware)
•    Knowledge of desktop hardening practices

This requisition is for a locally hired position in Canada. The employer is Boeing Canada. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.

Language Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift: