End User Support Specialist

Posted 15 Days Ago
Be an Early Applicant
New York, NY
52K-72K Annually
1-3 Years Experience
Insurance
The Role
The End User Support Specialist provides high-quality customer service and technical support for end-user computer and networking issues. Responsibilities include installation, configuration, troubleshooting of desktop computers and software, and performing maintenance actions either remotely or on-site.
Summary Generated by Built In

Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company.
More information can be found at https://www.stewart.com, subscribe to the Stewart blog at https://blog.stewart.com or follow Stewart on Twitter® @stewarttitleco.

Job Description

Job Summary

Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.


Job Responsibilities

  • Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity
  • Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software
  • Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems
  • Typically resolves issues referred by help desk support
  • Follows standard procedures and guidelines
  • Understands how assigned duties relate to others within the team and how the team integrates with related teams
  • Impacts own team through the quality of the support provided
  • Recognizes and solves typical problems; selects solutions from established options
  • Communicates moderately complex information in routine situations, typically within own team
  • Works under general supervision with limited ability to modify approach
  • Individual contributor having no supervisory responsibilities; manages own workload
  • Performs all other duties as assigned by management


Education

  • High school diploma required; Bachelor’s preferred


Experience

  • Typically requires 2+ years of related work experience

Equal Employment Opportunity Employe

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [email protected].

Pay Range & Benefits

$52,028.62 - $71,786.33 Annually

The base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate’s knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range.

Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401K with company match, employee stock purchase program, and employee discounts

The Company
HQ: Houston, TX
5,803 Employees
On-site Workplace
Year Founded: 1893

What We Do


Stewart is on a journey to become the premier title services company. We offer personalized service, industry expertise and customized solutions for virtually any type of real estate transaction and are a leading global real estate services provider. At our core, we help make property ownership around the world possible. In doing that, we take every step to foster meaningful relationships through our ingenuity and efforts and are dedicated to going above and beyond to provide the best experience for employees and customers alike. To do so, we know we must sustainably serve our employees, shareholders, customers and our communities at large. That’s why we are committed to creating an inclusive workplace that fosters a deep sense of pride, passion, respect and belonging, while lessening our impact on the environment and providing transparency around the way we do business.

Stewart. Redefined and moving ahead. Learn more at stewart.com, subscribe to blog.stewart.com or follow us on Twitter @stewarttitleco.

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