Roles and Responsibilities
In this role, you will:
1. Respond to and track reports from internal and external customers.
Provide initial triage, with goal to handle more issues over time with familiarity/skillset.
2. Oversee defined IT processes ensuring correct execution; identify and communicate issues and variances when found.
3. Interact with customer systems (logins, copying down files, configuring software, etc.).
4. Documentation of problem-solving steps into a growing knowledge base.
5. Track distribution of support issues to look for optimization possibilities.
6. Identify processes and applications having problems, scan through error logs and source code, help determine reproduction paths.
7. Investigate of software crashes, with potential to code bug fixes.
8. Proactively reduce future support burden through identification of improvement opportunities.
9. Resolve day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives.
10. Participate in key initiatives as a project member executing defined tasks to achieve defined project goals.
Education Qualification
1. Bachelor's Degree in Computer Science with minimum of 2 years of experience.
2. Desired CharacteristicsTechnical Expertise:
3. Experience in sustainment engineering, technical customer support, or software development
4. Hands on operations experience with multiple application, OS and network level support
5. Experience with basic computer networking and common end user trouble shooting
6. Experience with Windows, Mac, iOS, Android operating systems
Business Acumen:
1. Applicants with prior experience with GE APM or Meridium will be considered.
2. Ability to manage to aggressive deadlines while staying true to strategic outcomes
3. Ability to communicate effectively with technical and non-technical communities
4. Ability to understand and communicate complex business, and technical concepts clearly and accurately
5. Demonstrated customer focus
Personal Attributes:
1. Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions
2. Excellent communication skills and the ability to interface with customers with confidence and clarity
3. Ability to work independently on projects and a sharp eye for detail
4. Highly collaborative, team-oriented individual
5. Positive, enthusiastic and confident attitude
Note
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years’ experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.
Relocation Assistance Provided: No
Skills Required
- Bachelor's Degree in Computer Science
- Minimum of 2 years of experience
- Experience in sustainment engineering, technical customer support, or software development
- Hands on operations experience with multiple application, OS and network level support
- Experience in basic computer networking and common end user troubleshooting
- Experience with Windows, Mac, iOS, Android operating systems
GE Vernova Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Vernova and has not been reviewed or approved by GE Vernova.
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Retirement Support — The 401(k) plan includes company matching contributions and additional company retirement contributions, with access to Fidelity resources and financial planning consultants. Feedback suggests this structure supports long-term savings beyond a basic match.
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Parental & Family Support — Paid parental leave is available with flexible, continuous or non-continuous usage, and is complemented by adoption resources and Work/Life Connections guidance. Maternity leave is described as extended relative to typical workplace norms.
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Leave & Time Off Breadth — Time-off programs include 12 paid holidays, permissive time off for many salaried roles, and dedicated personal, illness, and caregiving time for U.S. new hires. Some hourly roles start with a defined PTO bank, while other roles may offer unlimited time off.
GE Vernova Insights
What We Do
GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Together, we have The Energy to Change the World.
Why Work With Us
Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.
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