End User Support Engineer

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

The End User Support Engineer based in Warrington, will be responsible for delivering Local Service Operations support in-person and in-country, providing a customer-centric, secure and reliable workplace technology experience for Arcadis users.

Role accountabilities:

• Part of the LSO team delivering day-to-day support in country, as directed by the LSO Manager.
• Deliver to agreed processes, SLA/OLAs and standards, adhering to best practice.
• Provide LSO support to Arcadis staff across assigned office locations.
• Participate in PC refresh, break/fix and endpoint lifecycle activity for the country.
• Participate in delivery of Tech bar services in country, where provided.
• Ensure services are delivered to agreed policies and procedures.
• Provide hands-on support for Tech services where required.
• Be on site every day, daily office attendance keeps our colleagues fully supported.
• Help improve LSO practices and monitor delivery against agreed KPIs and SLAs.
• Work closely with the wider Digital Locations teams to improve collaboration and User Experience.
• Help Tech improve the availability of services in-country.
• Act as a trusted member of the regional LSO team.
• Provide advice and guidance to the LSO Manager in your areas of expertise.
• Contribute to the local LSO team, sharing knowledge and best practice.
• Provide advice and guidance to users and Tech colleagues in your areas of expertise.
• Support new joiners within the team, providing training and advice.
• Support workload planning for the country and provide cover as required.
• Delivery of Local Service Operations.
• Implement agreed global and regional Digital Locations practices.

Qualifications & Experience:

• Experience in endpoint support, local technology support or IT service delivery, with a proven ability to provide effective technical support to users within multinational engineering, professional services or similarly complex organizations.
• Strong practical experience supporting endpoint devices, including laptops, desktops, peripherals and associated workplace technologies, ensuring reliable and effective day to day user support.
• Demonstrated experience diagnosing and resolving endpoint hardware issues, including break/fix activities, device troubleshooting and replacement or repair coordination.
• Good understanding of digital workplace technologies and endpoint environments, with the ability to support users across a range of devices, applications and workplace services.
• Strong problem solving and analytical skills, with the ability to diagnose technical issues, identify appropriate solutions and resolve incidents in a timely and customer focused manner.
• Experience supporting device deployment, configuration, maintenance and lifecycle activities, helping to ensure endpoint technology remains secure, reliable and fit for purpose.
• Strong service oriented mindset, with a commitment to delivering a positive end user experience and providing responsive, professional technical support.
• Good communication skills, with the ability to explain technical information clearly and engage effectively with users across different levels of technical capability.
• Demonstrated ability to work collaboratively within multidisciplinary and geographically distributed teams, contributing to shared objectives and consistent service delivery.
• Strong organizational skills and attention to detail, with the ability to manage multiple support requests and maintain accurate service and asset information.
• Experience working within established IT service management processes, supporting consistent incident, request and operational service delivery practices.
• Degree level education in Information Technology, Computer Science, Engineering or another relevant technical discipline is desirable, or equivalent practical experience.
• Relevant technical certifications in endpoint technologies, Microsoft platforms, IT service management or related disciplines are desirable.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.

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