Key Responsibilities
- Support day‑to‑day operation of end‑user computing platforms, including desktops, laptops, mobile devices, RF scanners, and peripherals
- Perform device management activities using tools such as Microsoft Intune, JAMF, and SOTI
- Support device provisioning, configuration, refresh, and decommissioning, including Windows Autopilot and standard department device setups
- Support operating system updates and patching for end‑user devices, including application packaging, testing, and maintaining compatibility across updates
- Support Windows, macOS, Linux (as needed for specific teams), and 10ZiG endpoint devices used in manufacturing or specialized environments
- Monitor and troubleshoot Intune and JAMF health issues that impact device enrollment, compliance, configuration, or manufacturing reliability
- Provide advanced endpoint support for issues escalated from Desktop or Service Desk teams
- Partner with Network, Security, Server, and other IT teams to resolve device‑related issues
- Support end‑user audiovisual (AV) solutions and participate in AV‑related projects, including vendor coordination and device deployment
- Participate in an on‑call rotation to support after‑hours incidents impacting manufacturing operations and business users
Qualifications
Required
- Experience supporting end‑user devices and operating systems in an enterprise IT environment
- Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar
- Strong troubleshooting skills with hardware, operating systems, and endpoint configuration
- Clear communication skills and a strong customer‑service mindset
Preferred
- Experience supporting devices in manufacturing or operational environments
- Experience with application packaging or endpoint configuration management
- Exposure to Active Directory or Entra ID
- Basic familiarity with scripting or automation (e.g., PowerShell)
- Associate degree in IT or related field, or equivalent hands‑on experience
What Success Looks Like
- Manufacturing and business users experience reliable device performance with minimal disruption
- Endpoint issues are resolved quickly with a strong focus on customer service
- Devices are deployed, refreshed, and supported in a way that keeps operations running
We value our employees by providing:
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- On-site UW Health clinic, fitness center, and walking paths
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Experience supporting end-user devices and operating systems in an enterprise IT environment
- Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar
- Strong troubleshooting skills with hardware, operating systems, and endpoint configuration
- Clear communication skills and a strong customer-service mindset
What We Do
The kitchen. It’s the gathering space, the soul of the home, where cooks exercise their creativity on responsive appliances, and guests savor the finer things of life. Sub-Zero founder Westye F. Bakke built his first freestanding freezer out of scrap metal in his basement, bending the coils bare-handed. In 1945, he launched Sub-Zero Freezer Company, introducing the first system for preserving food at ultra-low temperatures - literally sub-zero. The company would quickly establish a reputation for quality and innovation. With a desire to build the best, Sub-Zero has always set its sights higher. Our products are built in our own American facilities where we can control every step of the manufacturing process. The materials are premium grade, the technologies state of the art, and the craftsmanship of the highest caliber. Over the years, the legendary reliability of our appliances has given our customers the confidence to invest not merely in a kitchen that meets their needs, but one that fulfills their highest aspirations in both function and design, and brings them a lifetime of satisfaction.
.jpg)
