We are seeking a dedicated Saudi National Technical Support Engineer to provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations. The ideal candidate will possess strong communication and problem-solving skills, with a passion for delivering excellent customer service.
Provide technical support to internal users via phone, email, or remote access tools.
Diagnose and resolve hardware, software, and network-related issues.
Install, configure, and maintain operating systems, applications, and peripherals.
Log and track incidents using the ticketing system, ensuring timely resolution.
Escalate complex technical issues to higher support levels when necessary.
Maintain IT asset inventory and documentation of system configurations.
Support end-users in setting up new accounts, access permissions, and email configurations.
Ensure system security compliance and support periodic system updates and patches.
Coordinate with vendors for warranty claims or hardware replacement when needed.
Requirements
Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field.
2–5 years of experience in technical support or IT helpdesk roles.
Proficiency with Windows and macOS environments.
Good understanding of networking fundamentals (LAN/WAN, DNS, DHCP).
Knowledge of IT service management tools (e.g., ServiceNow, Jira).
Excellent communication and interpersonal skills.
Strong analytical and troubleshooting abilities.
Fluent in Arabic and English.
Skills Required
- Bachelor's degree or diploma in Computer Science, Information Technology, or a related field
- 2-5 years of experience in technical support or IT helpdesk roles
- Proficiency with Windows and macOS environments
- Good understanding of networking fundamentals (LAN/WAN, DNS, DHCP)
- Knowledge of IT service management tools (e.g., ServiceNow, Jira)
- Excellent communication and interpersonal skills
- Strong analytical and troubleshooting abilities
- Fluent in Arabic and English
What We Do
Raqmiyat is a leading Systems Integration and IT Services company founded in 1983 in the United Arab Emirates, providing world-class business solutions, digitization, digital banking, business automation, and technology consulting.
