Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Encompass Administrator Team is responsible for all configuration and customization of the company’s Loan Origination System (LOS) and to assist with the management of ancillary systems and services that are integrated with Encompass. This position requires in-depth knowledge of the loan origination workflow. The Encompass Administrator works closely with the Senior Encompass Admins, Product, and Management to evaluate business processes, data integrity, and compliance issues as they relate to the loan origination systems.
What You’ll Do:- Use your Encompass experience to provide frontline user support by troubleshooting and resolving day to day Encompass issues.
- Research and diagnose issues using the Encompass Knowledge Base and by creating/managing cases with ICE Mortgage Technology; escalate as appropriate.
- Maintain open, ongoing communication with the Encompass Systems Administrators and management regarding issues, end user needs and trends
- Maintain Encompass users, roles, profiles, security settings, and loan access settings.
- Troubleshoot and maintain existing business rules for data entry, triggers, milestones, and conditions in accordance with approved standards.
- Gather, clarify, and document business requirements for fixes, enhancements, and projects in collaboration with management, residential lending teammates, and the Encompass Systems Administrator.
- The ideal candidate must exhibit strong teamwork skills, seamlessly integrate with the team, and actively promote the company's core values.
- You will have graduated and your highest level of education is only a Bachelor’s Degree in Computer Science, Business Administration or related degree
- You are available to start working immediately
- No more than 2 years of professional full-time work experience (excluding internships and research assistant roles)
- Reside in the United States and attended a university in the US
- Must have Encompass or Blend experience
- Ability to work quickly, accurately, and independently in a fast-paced environment
- Detail-oriented and strong time management/ organizational skills
- Excellent verbal, written, and interpersonal skills
- Experience in the home loans/mortgage industry
- Encompass Admin or ICE Admin certification
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
