Enablement Lead

About SD Worx

About the role:

The Enablement Lead acts as the Scrum Master for the Tribe Lead and their deputy, supporting operational excellence and strategic alignment across the tribe.

Which tasks can you expect?

• 1. Enablement Strategy:
  o Ensure all enablement initiatives align directly with organisational goals and business outcomes.
  o Work with the Product Tribes to ensure enablement initiatives directly support product delivery goals.
  o Collaborate with data center and infrastructure partners (e.g., Network such as Cisco, and firewall such as Checkpoint) to ensure robust and secure cloud solutions.
  

• 2. Tribe Support:
  o Act as a trusted advisor and deputy for the Tribe Lead, ensuring seamless day-to-day operations.
  o Serve as a servant leader for tribe-level operations and delivery, addressing recurring blockers and optimizing processes.
  

• 3. Resource and Vendor Management:
  o Oversee internal teams, external partners, and contractors to optimise resource allocation and productivity.

  o Collaborate with their Tribe Leads to enhance the Tribe’s structure and headcount within the designated timeframe, while working to allocate a budget to tribes for maximum value.
  o Collaborate with procurement and legal teams. Ensuring optimal accountability and governance. Focus on negotiating and streamlining our licensing and partner agreements.
  o Drive continuous improvement of partner performance through regular reviews and actionable insights.
  o Monitor dependencies across the tribe and escalate issues to ensure timely resolution.
  o Working with L&D to create and manage a workforce framework and pipeline, tracking staff skills and their upskilling training plans.
  

• 4. Process Improvement:
  o Drive operational efficiency by implementing and refining Lean practices across the enablement process.
  o Identify and manage inter-tribe dependencies, bottlenecks and blockers and ensure these are escalated and resolved efficiently.
  o Improve tribe onboarding, recruitment, and operational workflows in partnership with the People Team.
  

• 5. Collaboration and Escalation Management:
  o Execute high-judgment decision-making for platform development-related escalations.
  o Work closely with Scrum Masters, Agile Coaches, and tribe members to address escalated issues and ensure alignment across teams.
  

• 6. Governance and Reporting:
  o Provide oversight and governance on Capex and Opex budgets, long-term plans, and annual budget forecasting. Support the Tribe Lead and Product Owners with their budgeting.
  o Run Enablement governance meetings to provide transparency of budget, resources, blockers and issues.
  o Deliver actionable insights on team performance and enablement impact through metrics and dashboards.
  

• 7. Metrics and Reporting:

  o Track key enablement metrics such as resource utilization, cycle times, and delivery rates to drive continuous improvement.
  o Provide insights to the Tribe Lead and leadership teams via dashboards and reports.

What do you have to offer?

• Good vendor management expertise, especially with Microsoft, Network and Firewall partners.

• Problem-Solving: Ability to identify obstacles and develop creative solutions to improve team efficiency. Exercise high-judgment decision-making for issues and escalations while effectively managing risks and navigating uncertainty.

• Performance Driven Approach: Establish and track key performance indicators (KPIs) to measure the effectiveness of enablement initiatives. Leverage data analytics to pinpoint areas for improvement and adapt strategies to drive informed data-driven decision-making.

• Analytical Thinking: Employ strong analytical skills to assess performance metrics, identify improvements, and evaluate the impact of initiatives.

• Enhancing Communication: Establish and maintain effective communication channels between departments to ensure efficient information flow.

• Empathy: Recognise and address the needs and challenges of team members to provide tailored support and resources that significantly enhance their experience.

• Leadership: Ability to inspire, mentor, and lead diverse teams, fostering a culture of collaboration and continuous improvement.

• Interpersonal Skills: Build strong relationships with team members and stakeholders to ensure successful enablement initiatives. Demonstrate experience in managing cross-functional teams.

• Onboarding Support: Support new hires through structured onboarding programs that quickly bring them up to speed with SDWorx & Technology Tribes processes, tools, and culture.

• Feedback Loop Management: Implement effective channels for regular feedback from Tribe members to continuously enhance enablement programs.

• Collaboration with Stakeholders: Cultivate strong stakeholder management, negotiation, and conflict resolution skills. Actively seek and identify opportunities for improvement through collaboration.

What do we have to offer?

• Leaves: the types of leave granted from day 1 (annual leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years

• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate

• Monthly fixed transport allowance

• No deduction for using the company’s transport after work

• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years

• Fixed internet allowance for home use

• Career break option

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Yearly performance review with remuneration review

• Yearly company bonus

• Car loan: subsidized interest facility

• Referral program

• Learning opportunities: through an individual development plan and professional training

• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.