EMS Call Taker

Title: EMS Call Taker

Pay Rate: $21.50 - $24.75 per hour, based on experience

Location: Abington, PA

Employment Type: Full Time

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off (PTO), weekly pay, 401k

About Ambulnz by DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities:

• Receive incoming emergency and non-emergency calls. Promptly ascertain proper levels of response; allocate resources to match dynamic system demands.
• Clean interior and exterior of the assigned work area
• Obtain information from patient or calling party (e.g. insurance, name, patient’s status, location, destination, etc.)
• Monitor and document response times of units.
• Investigate and report all time exceptions.
• Complete other related paperwork.
• Assist with the orientation of new call takers.
• Answer requests for medical support personnel.
• Complete and submit daily status reports, including, response time exceptions, response time compliance, exception percentage (by zone), and unusual incidents.
• Complete daily report and report problems to a supervisor.
• Maintain career path requirements.
• Maintain clean and orderly work area.
• Comply with continuing education requirements,
• Keep all licenses and certificates current.
• Heavy phones, messages, filing, and clerical duties.
• Function as a public relations representative when dealing with facilities and/or agencies, etc.
• Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and/or the public
• Responsible for adhering to all company manuals, policies, procedures, training, and memorandums.
• Perform other duties as required/assigned.

Qualifications:

• High school diploma or GED
• Current or past EMT certificate preferred.
• Ability to locate hospitals and major facilities to maintain effective communication skills with both co-workers, patients, patient’s family, dispatch, and hospital staff and base stations, and interfacing agencies.
• Effective oral and written communication skills.
• Effective interpersonal skills.
• Type 30 WPM accurately.
• Familiar with data entry procedures.

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.