EMR Administrator

Description

At our agency, we believe that world-class behavioral health care deserves world-class technology. We are looking for an exceptional, forward-thinking Electronic Medical Record (EMR) Administrator to serve as our primary authority in harmonizing clinical workflows with our electronic health record architecture.

If you are passionate about building seamless technical environments that empower clinicians—minimizing administrative drag and maximizing patient impact—this is your opportunity to lead high-impact transformations in a mission-driven setting.

As our EMR Administrator, you are the vital bridge connecting clinical care, operations, finance, quality assurance, and IT. You will spearhead EMR optimization, governance, testing, implementation, training, and continuous enhancement initiatives. Your leadership will ensure that our EMR functions as a powerful catalyst for organizational goals, regulatory compliance, and unmatched user effectiveness.

 This is a 100% on-site position located at our Concord, NH office. Due to the nature and operational responsibilities of this role, remote work or hybrid scheduling is not available at this time.  

Why Join Us?

Make a real impact—every single day. Join one of the state’s largest and most respected community mental health providers, where your work directly changes the lives of local individuals and families. At Riverbend, you’re not just filling a role—you’re helping transform lives and strengthen our community.

At Riverbend, you’ll be part of a collaborative, mission-driven team that is deeply committed to both client care and employee growth. We foster a supportive and inclusive environment where your voice matters, your contributions are recognized, and your career can thrive.

If you’re looking for meaningful work, a strong team culture, and real opportunities for professional growth through training, certifications, and advancement—Riverbend is the place to build your future while making a difference.

What You’ll Do

• Optimize Systems: Partner with clinical, IT, quality, and finance teams to improve EMR workflows and outputs.
• Manage Projects: Lead EMR initiatives from start to finish on time and within budget.
• Test and Update: Oversee software updates and run thorough testing procedures.
• Track and Report: Monitor project progress, manage risks, and update agency leaders.
• Support Users: Triage IT tickets and managing demands based on agency priorities.
• Train Staff: Design training materials, lead workshops, and educate team members.
• Plan Strategy: Help shape future EMR enhancements and agency goals.

What We Are Looking For:

• Expertise in EMR/EHR Systems: Proven experience administering, configuring, and optimizing electronic medical records, ideally within behavioral health, mental health, or healthcare sectors.
• Workflow Mastery: A profound grasp of clinical operations, electronic documentation practices, and healthcare compliance/regulatory frameworks.
• Project Leadership Skills: Demonstrated capability in managing concurrent technical projects, balancing budgets, and resolving complex system roadblocks.
• Communication & Empathy: Exceptional interpersonal skills with the unique ability to translate complex technical concepts into clear, encouraging guidance for clinical teams.
• Analytical Rigor: Strong problem-solving acumen, familiarity with IT ticketing workflows, and meticulous attention to detail regarding software testing and QA.

Requirements

What You’ll Bring

• Bachelors degree in Behavioral Health, Population Health, Social Work, Mental Health Counseling or relevant field is required; Master’s degree is preferred. 
• Demonstrated experience may be substituted for educational requirements.
• Three to five (3-5) years’ experience in healthcare operations or a related field preferred.
• Behavioral Health clinical experience preferred.

Outstanding Benefits & Perks:

• Competitive wages are $73,000 to $90,000 annual salary depending on level of education and experience.
• Comprehensive benefits package to include: 
  • Choice of 3 Medical plans
  • Prescriptions Benefits
  • Health Reimbursement Account (HRA)
  • Flex Spending Account (FSA)
  • Doctor on Demand
  • Harvard Pilgrim Well-Being Program Benefits
  • Choice of 2 Dental plans
  • Vision Plan
  • Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
  • Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO) accrual and Extended Illness Leave
• 8 Paid Holidays
• 403(b) Retirement Plan with company match
• Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Riverbend provides structured clinical supervision, ongoing training, and a collaborative environment designed to help Graduate Level, license-eligible clinicians build skills, confidence, and a long-term career.

Equal Opportunity Employer:

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.