Employer Implementation Analyst

MISSION

Through strategic partnerships, collaborations, and at the root cause, accurately and efficiently support our stakeholders with project management methodology through the onboarding process, new business and ongoing, while educating stakeholders on the value proposition of our clients' products and services.

RESPONSIBILITIES

• Onboard client to platform, process plan configurations and renewals with a 98.5% or higher success rate.

• Identify trends and proactively address issues. Ensure clients are taking advantage of best practice solutions.

• Enroll employees via EDI or manually to platform.

• Provide service to employers in processing eligibility updates including new hires, changes and employee terminations.

• Process employer updates including plan and funding as well as participant card and claim escalations.

• Analyze, troubleshoot and resolving client, plan, or customer escalations within a 3-5-day window.

• Identify gaps in existing processes. Work with leadership to make recommendations, build solutions and execute process improvement.

• Gather and document desired output from employer and their representatives. Configure employer and settings selected in required platforms.

• Develop and continuously iterate best practices. Provide suggestions and documentation for collateral and feedback.

• Capture all employer information and input into systems with a high degree of accuracy.

EDUCATION/EXPERIENCE

• Bachelor’s Degree or equivalent experience required.

• Proficient in Microsoft Excel, Outlook, Project, Word, Visio and PowerPoint.

• 1+ years of experience working with employer groups is preferred.

• 1+ years experience in health insurance or consumer directed products such as HRAs, HSAs, FSAs, etc. whether at an agency, TPA, health plan or financial intuition is preferred.

VALUES (the “How”) 

At Alegeus, equally important to the “What” (the individual performance goals that each employee commits to in support of the company’s overall success) is the “How” (the framework of principles that guide how we work together to drive our business forward). Overall performance success will also consider individual delivery on our corporate values: 

• People First. We pride ourselves in bringing talented people together and treating one another with care. This means we assume best intentions and trust and respect each other. We lift our colleagues up, celebrate diverse perspectives and accomplish more together.

• Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one. We take this connection to heart—it’s the spark that drives collaboration across teams and inspires us to continuously raise the bar with the products and services we deliver.

• Always Advancing. We are driven by potential and relentlessly determined to achieve our goals. We thrive on the opportunity to get better every day and the thrill presented by new challenges. Our competitive edge lies in the clarity of our vision, confidence in the future and tenacity to deliver.

The above cited duties and responsibilities describe the general nature and level of work performed by an incumbent assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that a candidate may be expected or asked to perform.

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We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.

We are taking an “inside-out” approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally. In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].