Jobs at Alegeus

Processes claims and transactions accurately while meeting quality, productivity, and operational performance targets. Supports representatives, resolves operational issues with internal teams, mentors and trains newer agents, handles escalations, and contributes to process improvements and special projects. The role requires strong attention to detail, communication, multitasking, analytical problem-solving, and proficiency with Microsoft Office tools.

Own end-to-end quality for product deliverables, including risk-based test strategy, UI and API automation, exploratory and regression testing, and CI/CD integration. Build Playwright-based frameworks, debug distributed applications across UI, API, database, and integration layers, analyze observability data, validate fixes, and improve automation reliability and coverage. Collaborate with engineering, product, and operations teams while applying AI tools and mentoring colleagues.

Processes claims accurately and efficiently while meeting productivity and quality metrics. Researches unclear cases, creates resolution tickets, collaborates with internal teams, supports workflow improvements, and develops expertise in company products and policies. The role requires attention to detail, analytical problem-solving, communication, prioritization, and teamwork in a fast-paced environment.

Leads quality assurance across the software development lifecycle by validating requirements, identifying risks, analyzing defects and root causes, improving shift-left quality practices, coordinating cross-functional teams, tracking quality metrics, and ensuring delivered products meet customer needs. The role requires experience in QA, business analysis, or product analysis within software product organizations, with exposure to Agile, APIs, microservices, cloud platforms, and quality automation or data analysis.

Oversee back-office banking and payment operations, including consumer identification, OFAC-related tasks, account reconciliations, transaction processing, and claim resolution. Manage client tickets and work requests within service-level agreements, communicate with stakeholders, identify financial risks, monitor operational trends, and report processing issues. Support special projects and operational improvements while maintaining accuracy, productivity, and service quality.

Monitors real-time fraud alerts, identifies suspicious activity, secures accounts, coordinates investigations, communicates with clients and partners, analyzes fraud trends, and helps improve alert criteria, AI-driven rules, and prevention processes.

Design, build, and scale a next-generation data platform and data-driven APIs. Develop Spark-based batch and streaming pipelines, optimize performance, implement data quality/lineage, and expose curated datasets via low-latency Java/REST microservices. Deploy cloud-native solutions (Azure/AWS/GCP), integrate event streaming, champion observability, CI/CD, and mentor engineers while taking end-to-end ownership from design through production.

Leads employer benefit onboarding projects for HSA, FSA, and HRA programs, managing documentation, milestones, service transitions, fund transfers, and reconciliations. Oversees ticket queues, resolves issues within SLAs, identifies operational inefficiencies and automation opportunities, supports escalations and special projects, and collaborates cross-functionally to maintain strong employer relationships and client satisfaction.

Lead and coach Agile teams to deliver software, drive cross-team initiatives, remove blockers, partner with Product Owners, leverage AI tools and metrics to improve predictability and delivery performance.

Design and build cloud-native microservices using C#/.NET or Node.js on Azure; own features end-to-end; apply TDD and automated testing; collaborate with product, design, QA and business teams; improve architecture, performance, observability, and DevOps practices.

Supports daily office operations by maintaining shared spaces, coordinating vendors and deliveries, preparing meeting and event spaces, welcoming visitors, assisting new-hire onboarding, distributing mail, tracking supplies, coordinating administrative tasks, and supporting employee engagement initiatives. The role is onsite in Maitland, Florida, Monday through Thursday from 8 AM to 1 PM, for 20 hours per week.

Manage partner and client relationships in a SaaS healthcare environment. Prioritize client requests, coordinate with technical teams, implement strategies, oversee contract-related service delivery, improve communications, and recommend business process enhancements. The role focuses on streamlining operations, reducing redundancies, and expanding customer self-service capabilities while managing nuanced customer lifecycles.

Design, build, and scale MLOps/LLMOps pipelines and secure automated deployments on Azure. Ensure governance, observability, and evaluation of production models. Partner with data scientists and product teams to operationalize AI, implement safe rollouts (A/B tests, canaries, human-in-the-loop), and maintain model performance and compliance.

Leads software architecture and technology strategy for scalable, secure products. Responsibilities include building and validating prototypes, evaluating and configuring technologies, owning solution architecture, presenting design options, and collaborating with product, application, architecture, and development teams to translate architectural standards into implementation designs. The role requires extensive hands-on software development and application design experience, expertise in APIs, infrastructure, security, distributed systems, container deployment, and cloud platforms such as Azure or AWS.

Manage back-office banking and payment operations for consumer-directed healthcare accounts: CIP and OFAC checks, reconciliations, transaction processing, claim resolution, and SLA-driven ticket management. Monitor trends, report issues, communicate with stakeholders, and support special projects to mitigate financial risk and improve processes.

Generate and qualify new B2B sales opportunities via outbound and inbound channels, research and engage decision-makers, align prospect pain points with Alegeus solutions, nurture relationships to grow pipeline, and collaborate with marketing, sales ops, and account executives while tracking activity in CRM tools.

Design, build, test, and maintain scalable, secure SaaS web applications. Translate user stories to solutions, improve code quality, mentor teammates, participate in on-call rotation, and deploy releases. Collaborate in Agile/Scrum teams and support Azure/Kubernetes-based microservices.

As a Data Scientist I, you will develop AI-powered features, design APIs, collaborate with cross-functional teams, and embrace agile practices to drive innovation within fintech and healthtech sectors.

As an Expert Engineer in QA Automation, you'll design automation strategies, build API testing tools, own performance engineering, and improve CI/CD processes while ensuring system reliability in a collaborative environment.

The Software Engineer - CDH Applications will design and develop innovative cloud-native solutions, focusing on microfrontends, microservices, and maintaining high-quality code in a collaborative environment.