Jobs at Alegeus

Execute banking and back-office payment operations including account reconciliations and card dispute processing. Meet daily productivity and quality goals, identify trends and issues, improve workflows, collaborate with internal and external partners, and support projects related to consumer-directed healthcare and HSA products.

Lead onboarding projects for employer benefits (HSA/FSA/HRA), manage client relationships and ticketing queues, ensure successful transitions to service, resolve escalations, identify process improvements and automation opportunities, and support cross-functional initiatives to maintain high client satisfaction and operational excellence.

Lead multiple concurrent client implementations from kickoff to production, manage scope/schedule/risks, run meetings, maintain project plans and documentation, act as trusted client advisor, and drive continuous improvement of implementation processes.

Maintain and improve operational quality by developing and managing a quality program, producing audit reports with data-driven recommendations, performing root cause analyses, collaborating with leadership on corrective action plans, and identifying/training teams to close quality gaps.

Drive renewal and growth across assigned Northeast client accounts. Build and maintain senior relationships, develop renewal/growth strategies, manage pipeline and forecasts in Salesforce, meet/exceed ARR targets, and add new opportunities monthly using SaaS/channel go-to-market best practices.

Design, build, and scale MLOps/LLMOps pipelines and secure automated deployments on Azure. Ensure governance, observability, and evaluation of production models. Partner with data scientists and product teams to operationalize AI, implement safe rollouts (A/B tests, canaries, human-in-the-loop), and maintain model performance and compliance.

Design and operationalize LLMOps practices to deploy, monitor, and improve generative AI solutions. Manage prompt lifecycles, model configs, evaluation workflows, and governance. Implement A/B testing, feature flags, human-in-the-loop processes, and monitoring to ensure secure, scalable, auditable AI in production while collaborating cross-functionally to move prototypes to production.

The Senior Product Manager will shape product vision, drive cross-functional leadership, define market value propositions, and make data-driven decisions to build business-viable products.

As a Senior Software Engineer I, you will design and implement scalable services, lead API development, and utilize modern technologies to enhance platform intelligence.

As an Expert Software Engineer II, you will build scalable microservices, drive innovation, collaborate on product solutions, and champion engineering excellence while mentoring others.

The Software Engineer will integrate AI capabilities into healthcare platforms, build APIs, optimize ML models, and collaborate across teams to enhance automation and user experience.

The Expert Engineer, QA Automation will develop automation strategies for microservices, conduct performance testing, implement CI/CD pipelines, and enhance system reliability through observability practices.

Provide end-to-end employer support across phone, email, and virtual channels; resolve eligibility, payroll, and funding issues; educate employers on platform and plan details; identify root causes and surface insights to improve processes and team performance.

Provide phone and email support to employer partners (HR, brokers), resolve eligibility and technical issues (payroll funding, HSA deposits, EDI/sFTP), meet service KPIs, identify recurring issue trends, escalate complex cases, and maintain product expertise in Alegeus platforms and consumer-directed benefits.

Manage back-office banking and payment operations for consumer-directed healthcare accounts: CIP and OFAC checks, reconciliations, transaction processing, claim resolution, and SLA-driven ticket management. Monitor trends, report issues, communicate with stakeholders, and support special projects to mitigate financial risk and improve processes.

Generate and qualify new B2B sales opportunities via outbound and inbound channels, research and engage decision-makers, align prospect pain points with Alegeus solutions, nurture relationships to grow pipeline, and collaborate with marketing, sales ops, and account executives while tracking activity in CRM tools.

Design, build, test, and maintain scalable, secure SaaS web applications. Translate user stories to solutions, improve code quality, mentor teammates, participate in on-call rotation, and deploy releases. Collaborate in Agile/Scrum teams and support Azure/Kubernetes-based microservices.

The Senior Product Manager will oversee integrations, managing APIs, data, and experience modalities to enhance partner integration speed and efficiency, while improving developer experiences and product performance.

As a Product Manager, you will lead the vision and strategy for data platform capabilities, ensuring alignment with business goals and driving innovation across multiple scrum teams.

Analyze and mitigate payment and account fraud by monitoring transactions, investigating suspicious activity, escalating cases, and recommending controls. Collaborate with cross-functional teams to improve detection rules and reporting to reduce fraud losses and operational risk.