Employee Services Sr. Specialist – Global Mobility

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

The role is part of the Global Mobility Team in Manila which is responsible for delivering first-rate support and administrative services to AECOM employees identified for international assignments. The role involves working on medium to high complexity tasks focused on vendor management, assignment management, tax, and immigration, in compliance with service level agreements, policies, governance, and performance targets.

Responsibilities & Duties

• Generate cost estimates and assignment letters across all phases
• Prepare and consolidate specific reports for all supported regions, including termination reporting and immigration initiations through AssignmentPro, ServiceNow, and Workday
• Initiate all vendor related services
• Prepare and coordinate all invoice related activities
• Collaborate, coordinate, and consult with GM Leads and other internal teams including Payroll, Finance, and Tax Teams
• Process and maintain data for all mobility related tools, following standard protocols for electronic personnel file management and document storage and ensuring that confidentiality is always maintained
• Ensure adherence to audit and regulatory requirements both internal and external (e.g. GDPR, AECOM Privacy Policy and SOX) for compliance and risk mitigation
• Support team members in addressing routine issues within the assigned processes; ensure that cases are handled in a timely and accurate manner. Transfer and escalate cases when appropriate, following specified guidelines.
• Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly.
• Contribute specialized expertise to assigned projects and provide key updates to Team Lead and Manager

Required Qualifications:

• Bachelor's degree or equivalent of 5+ years of relevant work experience
• Experience in outsourcing, shared services, or similar models, with preference for compensation-related roles
• Knowledge of expatriate tax and global mobility processes
• Proficiency in Oracle, Workday, ServiceNow, AssignmentPro, or similar platforms
• Intermediate proficiency in MS Office tools, particularly Excel
• Ability to work in a hybrid set-up with shifting schedules

Preferred Skills and Attributes:

• Attention to Detail: Exceptional ability to identify and prevent errors, ensuring accuracy in all tasks
• Customer Service: Strong commitment to maintaining positive customer relationships and providing effective solutions
• Communication: Excellent verbal and written communication skills across various mediums
• Problem-Solving: Demonstrated ability to approach challenges analytically and develop creative solutions
• Coaching: Capacity to mentor and support skill development in team members

Qualified candidates who meet these requirements are encouraged to apply for this position.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.