Employee Services Specialist

This position serves as a primary resource for employee related services within the Division of Human Resources, providing HR support and assisting employees via help cases submitted in Workday, phone calls, emails and an in-person service center. The role responds to employee questions and resolves a variety of standard and moderately complex Human Resources issues.

This position offers a hybrid work schedule, rotating with other staff based on business needs, following successful completion of in-person training.

• Serve as a primary employee contact for the Division of Human Resources
• Interpret and apply HR policies, procedures, and regulatory requirements to provide guidance
• Perform Workday Help Tier 1 and Tier 2 case intake, triage, documentation, and resolution
• Analyze employee data, records and other information to identify issues, determine root causes, and develop appropriate resolutions.
• Advise employees in understanding HR processes, options, questions and enrollment timelines
• Evaluate the complexity of issues and exercise judgment to determine when to escalate or collaborate with subject-matter experts.
• Maintain accurate documentation of all employee interactions and case resolutions
• Monitor workloads and performance metrics to meet established service level agreements and support continuous service improvement.
• Contribute expertise updates the development and maintenance of HR knowledge base materials, documentation, and employee-facing resources.

• Pre-employment Background Check

• Associates Degree and 1 year of relevant experience; or a high school diploma and 2-3 years of relevant experience.
• Experience in HR support, employee services, or customer service
• Experience utilizing computers in a professional environment for daily tasks
• Strong communication, attention to detail, and organizational skills

• Experience prioritizing and managing a high volume of inquiries across multiple communication channels in a fast-paced environment.
• Experience handling sensitive or confidential information with professionalism and discretion.
• Experience collaborating with cross-functional teams or subject-matter experts to resolve employee issues or improve processes.

To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here.

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages, use our compensation calculator.

• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.