Gopuff is seeking an Employee Relations Specialist to join the People & Culture (P&C) team. In this role, you will serve as a trusted partner and subject matter expert, managing the lifecycle of complex employee relations matters, leading thorough workplace investigations, and ensuring compliance with company policies and employment laws.
You will partner closely with business leaders, the P&C team, and Legal to foster a fair, compliant, and inclusive work environment.
What We Offer
- Medical/Dental/Vision Insurance
- 401(k) Retirement Savings Plan
- HSA or FSA eligibility
- Long and Short-Term Disability Insurance
- Fitness Reimbursement Program
- 25% employee discount & FAM Membership
- Flexible PTO
- Group Life Insurance
- EAP through AllOne Health (formerly Carebridge)
Responsibilities
Conducts investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc.
Make recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues
Document findings and write investigation summaries to be maintained in ThinkLP.
Coach and advise all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc).
Monitor and ensure compliance with federal, state, and local employment laws, and Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation
Perform other related duties as required.
- Must be willing to travel at least 90% of the time to visit sites in your region.
Qualifications
3-5 years of HR experience, with at least 1 year in Employee Relations, investigations, and supporting field operations.
Prior experience supporting California-based operations and familiarity with California state employment laws.
Bachelor’s degree preferred.
Professional fluency in Spanish, preferred
Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing) and a strong foundation in US employment laws (FMLA, ADA, EEO, Title VII).
Proven ability to effectively coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues
Ability to work cross-functionally with various departments
Able to multitask, prioritize, and manage time efficiently
Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information.
Strong analytical and conflict-resolution skills, with a track record of making sound, unbiased decisions under pressure.
Proficiency in computer usage, email, and Google Suite
Compensation
- Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.
- This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.
- Base Salary Range: $65,000 - $95,000
Skills Required
- 3-5 years of HR experience, with at least 1 year in Employee Relations, investigations, and supporting field operations
- Prior experience supporting California-based operations and familiarity with California state employment laws
- Bachelor's degree
- Professional fluency in Spanish
- Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing)
- Strong foundation in US employment laws (FMLA, ADA, EEO, Title VII)
- Proven ability to coach employees and management through complex issues and recommend effective resolutions
- Ability to work cross-functionally with various departments
- Able to multitask, prioritize, and manage time efficiently
- Strong interpersonal and communication skills; ability to handle sensitive, confidential information
- Strong analytical and conflict-resolution skills; ability to make unbiased decisions under pressure
- Proficiency in computer usage, email, and Google Suite
- Document findings and write investigation summaries to be maintained in ThinkLP
- Willingness to travel at least 90% of the time to visit regional sites
Gopuff Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gopuff and has not been reviewed or approved by Gopuff.
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Healthcare Strength — Healthcare coverage is described as comprehensive for eligible employees, spanning medical, dental, vision, mental-health support via an EAP, and life/disability insurance. Family-building support is also included through fertility and surrogacy benefits.
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Retirement Support — Retirement benefits include a 401(k) plan with an employer match that is described as immediately vested. Equity is also noted for some employees through RSUs and performance-related rewards.
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Parental & Family Support — Parental leave is characterized as robust, with fully paid leave periods for birth and non-birth/intended parents. Childcare benefits are also referenced as available for working parents.
Gopuff Insights
What We Do
Gopuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products, over-the-counter medications, baby and pet products, food and drinks, and in some markets, alcohol – in just minutes. With micro-fulfillment centers in every market it serves, the company delivers thousands of products quickly for a flat $2.95 delivery charge. Gopuff is open 24/7 in many markets and late-night everywhere else to bring customers what they need when they need it most. Gopuff was founded in 2013 by co-CEOs Rafael Ilishayev and Yakir Gola when they were college students at Drexel University. The Philadelphia-based company now operates more than 600 micro-fulfillment centers in more than 1000 markets across the United States, including Chicago and its suburbs. It has raised more than $3.4B in funding.
Why Work With Us
We are the instant needs category creator, delivering in about 30 minutes for a $2.95 delivery fee. Our business model sets us apart: we own the products we sell and house them locally in our own micro-fulfillment centers. We have an entrepreneurial culture and constantly innovate to build new categories that improve customer experience.
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