Responsibilities:
- Monitors the Advice and Counsel Center mailbox, EthicsPoint site and phone line in support of Employee Relations
- Logs and triages all requests ensuring appropriate assignment to an ACC Employee Relations Advisor
- Evaluates and assigns Tier level to all requests ensuring appropriate processing and attention based upon severity of the issue
- Handles all Tier 1 issues by supplying appropriate and timely information to department managers, Site HR or employee
- Ensures all necessary documentation, forms and templates are available and distributed to necessary parties to move the investigation process along in a timely fashion; Assists department managers and Site HR staff in the interpretation of Tier level requests. Addresses all requests within established timeframes; Tracks and reports on ACC metrics; Makes recommendations for process improvement and reports on trends.
- Works with HR Business Partners, managers and employees on employee relation’s issues; Assists Employee Relations Advisors in developing solutions to employee issues; Researches relevant issues in order to provide suggestions and solutions; Supports ACC Employee Relations team in decision-making strategies; Gathers data to ensure compliance with requests.
- Bachelor’s Degree in Human Resources or a related field, required
- Minimum of three (3) years progressively responsible experience as an HR Generalist, required. Employee relations experience, preferred
- Excellent verbal, written and presentation skills, required
- Proficiency in Microsoft Office Suite; PeopleSoft experience required
Skills Required
- Bachelor's Degree in Human Resources or related field
- Minimum of three (3) years progressively responsible experience as an HR Generalist
- Employee relations experience
- Excellent verbal, written and presentation skills
- Proficiency in Microsoft Office Suite
- PeopleSoft experience
What We Do
Northwell Health is New York’s largest private employer and health care provider, with 23 hospitals and nearly 800 outpatient facilities. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 74,000+ employees – 18,500+ nurses and 14,200+ credentialed physicians, including about 4,500 employed doctors and nearly 3,300 members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu. Interested in a career at Northwell Health?
