Employee Relations Senior Anlyst

Reposted 28 Days Ago
Be an Early Applicant
San Antonio, TX, USA
In-Office
Senior level
Information Technology • Professional Services • Consulting
The Role
Lead and resolve complex employee relations investigations end-to-end, serve as the primary client contact, develop investigation strategies, gather documentation, determine outcomes, implement resolutions, manage district-specific policy differences, and escalate when appropriate.
Summary Generated by Built In
Company Description

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Job Description

The ER Sr. Analyst assesses and resolves complex investigatory Employee Relations cases that require client facing time, while ensuring consistency and efficiency for the customer. 

The ER Sr. Analyst develops a strategy for handling each case; identification of parties to include in the investigation, create and gather documentation, making the determination and implementing resolutions. 

The ER Sr. Analyst provides a single point of contact for the service requestor to ensure clear communication with regard to resolution of the request.

 The role is familiar with geographical region policy differentiations and manages specific districts.

 The role is required to identify, assess and resolve complex cases that have been assigned to them by a centralized ER Case Worker, utilizing the tools and processes set forth. The role seeks advice and escalates issues when appropriate.

Thanks ,

Asma Khan Suri,

317.210.8729....

Additional Information

Must be able to pass a background and drug screen

Skills Required

  • Experience assessing and resolving complex employee relations investigations
  • Client-facing communication and serving as a single point of contact for stakeholders
  • Develop investigation strategies, identify parties, gather documentation, determine outcomes, and implement resolutions
  • Familiarity with regional policy differences and ability to manage specific districts
  • Utilize centralized ER tools and processes and escalate issues when appropriate
  • Must be able to pass a background and drug screen

BCforward Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BCforward and has not been reviewed or approved by BCforward.

  • Flexible Benefits Eligible U.S. employees may access major medical with HSA, dental, vision, life insurance, disability coverage, and a 401(k), indicating a broad core menu. Official materials and postings outline this lineup even though pricing specifics are not publicly listed.
  • Leave & Time Off Breadth Some roles reference a structured PTO policy starting around 10 days with increases after longer tenure, signaling a defined leave framework for eligible employees.

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The Company
7,500 Employees
Year Founded: 1998

What We Do

BCforward is a global talent and technology solutions partner that helps organizations accelerate outcomes through people, platforms, and expertise. Founded in 1998, the company provides IT consulting and workforce fulfillment services to enterprise and public sector clients across various industries, including financial services, healthcare, government, and life sciences, focusing on digital transformation and strategic staffing solutions.

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