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Employee Relations Manager

| United States +80 more | Remote
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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
Job Description
We are seeking an experienced individual with an employee relations or investigative background to join ServiceNow's Employee Relations Workplace Investigations team. The role will be a strategic partner to, and key liaison between, the Global Employment Law and Employee Relations teams.
The position will be primarily responsible for conducting complex global workplace investigations including allegations of harassment, discrimination and retaliation under the guidance of the Global Employment Law team, while fostering key principles of Employee Relations. This is a unique opportunity to play a pivotal role in partnering with ServiceNow's expanding legal and employee relations teams and to work on challenging legal and employee relations issues in an exciting, fast-paced environment.
What You Get To Do In This Role

  • Be your true self and help us build a culture of equity, high performance and great inclusion.
  • Promote the highest ethical business standards at the organization, in line with ServiceNow's culture of compliance and zero tolerance for unlawful behavior.
  • Lead complex global internal workplace investigations from intake through completion by developing investigation strategy, conducting witness interviews, analyzing electronic and written records, drafting investigation reports, communicating efficiently with key leadership, proposing remediation and delivering investigative findings with grace and empathy.
  • Become a trusted partner to the Global Employment Law team, the Global People Team, Ethics & Compliance, and many other teams to further scale and globalize ServiceNow's investigative practices.
  • Provide timely, regular updates to senior personnel and executives in a concise and thoughtful manner.
  • Continue to improve employee relations processes and employee experience through strategic collaboration with the Employee Relations and Global Employment Law teams.
  • Identify and lead learning & development initiatives.
  • Use data to improve and scale investigative processes, case tracking and matter management, reporting, and forecasting.


Qualifications
To be successful in this role, you have:

  • A strong work ethic, exceptional judgment, and uncompromising integrity.
  • A love of investigating and getting to the root of problems and conflicts with a fair, consistent, and timely approach.
  • An unwavering commitment to treating people with respect and empathy, even when confronting witnesses with difficult information and delivering the most challenging findings.
  • 3+ years of experience relevant to conducting workplace investigations, preferably at a private or publicly-traded company; equivalent case-management, fact-finding, and analytical experience developed as a litigator will be considered.
  • Strong preference for currently licensed attorneys or law school graduates with a background in employment law and/or employee relations, and/or possession of formal investigative training or certification.
  • Strong working knowledge of AMS employment laws; familiarity with HR and employee relations programs and processes; familiarity with key global privacy principles.
  • Ability to set aside personal biases and maintain objectivity and neutrality when working through complex, ambiguous and or challenging situations.
  • Strong interpersonal skills and the ability to interact and communicate effectively with executives, senior leaders, members of management, and employees at all levels of the company, especially during investigations.
  • Strong critical thinking with deep analytical and observational skills.
  • Ability to communicate concisely and precisely, orally and in writing.
  • Detail-oriented, organized and robust recordkeeping skills.


Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
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Minneapolis–Saint Paul, MN
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Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
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Pittsburgh, PA
Portland, ME
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St. Louis, MO
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Washington DC
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

Jaime

Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

Suzanne

Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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