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tms is a global company, uniting technology, marketing and sourcing to drive transformational change.
The Role
Manage complex employee relations cases, including disciplinary, grievance, performance, absence, TUPE, investigations, mediation, and conflict resolution. Advise managers on employment practices and policies, ensure compliance with UK employment law, support family-friendly policies and reasonable adjustments, develop people policies, deliver training, and analyze employee relations data and trends.
Summary Generated by Built In
ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
At tms we believe that from day one our job is to prepare you, develop you, train you and invest in you so that while with us you will become ready to take on the next challenge better prepared than you thought possible.
So whether you're here for a meeting, a project, or a career - be prepared to Leave Changed.
ABOUT THE ROLE
As an Employee Relations Manager, you will be responsible for providing specialist Employee Relations expertise as well as leading case management of disciplinary, grievance, performance management, and absence management processes. Your role will involve working in partnership with HR colleagues to review employment contracts, policies, and associated processes, making recommendations.
KEY RESPONSIBILITIES
• Deliver consistent and professional services in areas such as disciplinary, grievance, performance management, sickness absence, TUPE transfers, ensuring compliance with policies and legislative requirements
• Manage a complex case load from initiation to resolution
• Conduct thorough and confidential investigations of HR concerns and provide sound conclusions and recommendations
• Provide expert advice to managers on disciplinary actions, policy interpretation, and employment practices
• Oversee consultations and negotiations, ensuring compliance with legal requirements
• Facilitate conflict resolution / mediation
• Support colleagues and line managers through family-friendly policies such as maternity leave, shared parental leave, and flexible working requests
• Collaborate with People Partners to develop plans and agree on reasonable adjustments to support the individual needs of employees
• In partnership with HR colleagues, review, develop and implement people policies that align with the company's values, promote a positive working culture, and are compliant with local laws and regulations
• Build partnerships with business leaders, People Partners and tms Compliance team to develop and sustain positive employee relations practices
• Deliver training (e.g. policy application, employment practices, new regulations) to improve People Partners' and leader's effectiveness
• Deliver ER data insights and trends
• Assess and analyse people practices to ensure compliance with employment laws and regulations
SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE
And we'd love you to...
• Demonstrable experience in managing complex and sensitive employee relations cases
• In-depth knowledge of employment laws and regulation in the UK
• Experience in conflict resolution / mediation
• Strong investigative skills
• Strong risk assessment and management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Solid attention to detail and ability to maintain accurate and confidential records
• Excellent stakeholder management
• Ability to analyse data, identify trends and provide data insights
• Ability to maintain confidentiality and handle sensitive information with tact and discretion
• Proficient in Microsoft Office Suite and HR software
Any of the following would be a plus
• Qualifications in HR, Employment Law, or related field
• Working knowledge of employment laws and regulations in Germany and France
• Coaching and training skills
• Experience in policy development
If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
At tms we believe that from day one our job is to prepare you, develop you, train you and invest in you so that while with us you will become ready to take on the next challenge better prepared than you thought possible.
So whether you're here for a meeting, a project, or a career - be prepared to Leave Changed.
ABOUT THE ROLE
As an Employee Relations Manager, you will be responsible for providing specialist Employee Relations expertise as well as leading case management of disciplinary, grievance, performance management, and absence management processes. Your role will involve working in partnership with HR colleagues to review employment contracts, policies, and associated processes, making recommendations.
KEY RESPONSIBILITIES
• Deliver consistent and professional services in areas such as disciplinary, grievance, performance management, sickness absence, TUPE transfers, ensuring compliance with policies and legislative requirements
• Manage a complex case load from initiation to resolution
• Conduct thorough and confidential investigations of HR concerns and provide sound conclusions and recommendations
• Provide expert advice to managers on disciplinary actions, policy interpretation, and employment practices
• Oversee consultations and negotiations, ensuring compliance with legal requirements
• Facilitate conflict resolution / mediation
• Support colleagues and line managers through family-friendly policies such as maternity leave, shared parental leave, and flexible working requests
• Collaborate with People Partners to develop plans and agree on reasonable adjustments to support the individual needs of employees
• In partnership with HR colleagues, review, develop and implement people policies that align with the company's values, promote a positive working culture, and are compliant with local laws and regulations
• Build partnerships with business leaders, People Partners and tms Compliance team to develop and sustain positive employee relations practices
• Deliver training (e.g. policy application, employment practices, new regulations) to improve People Partners' and leader's effectiveness
• Deliver ER data insights and trends
• Assess and analyse people practices to ensure compliance with employment laws and regulations
SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE
And we'd love you to...
• Demonstrable experience in managing complex and sensitive employee relations cases
• In-depth knowledge of employment laws and regulation in the UK
• Experience in conflict resolution / mediation
• Strong investigative skills
• Strong risk assessment and management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Solid attention to detail and ability to maintain accurate and confidential records
• Excellent stakeholder management
• Ability to analyse data, identify trends and provide data insights
• Ability to maintain confidentiality and handle sensitive information with tact and discretion
• Proficient in Microsoft Office Suite and HR software
Any of the following would be a plus
• Qualifications in HR, Employment Law, or related field
• Working knowledge of employment laws and regulations in Germany and France
• Coaching and training skills
• Experience in policy development
If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.
Skills Required
- Demonstrable experience managing complex and sensitive employee relations cases
- In-depth knowledge of UK employment laws and regulations
- Experience in conflict resolution and mediation
- Strong investigative skills
- Strong risk assessment and management skills
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Attention to detail and ability to maintain accurate, confidential records
- Excellent stakeholder management
- Ability to analyze data, identify trends, and provide insights
- Ability to handle sensitive information with tact and discretion
- Proficiency in Microsoft Office Suite and HR software
- Qualification in HR, employment law, or a related field
- Working knowledge of employment laws in Germany and France
- Coaching and training skills
- Experience in policy development
What the Team is Saying
Taylor
Manager, Global Digital Marketing
Wendy
VP, Analytics
Sean
End User Computing Engineer
Diana
SVP, Group Creative Director
Gabe
Data Scientist
Fyonna
Associate Director, Strategy
Leigh Anne
Senior Director, Tech Enablement Lead
Tom
Director, Decision Science
tms Compensation & Benefits Highlights
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Healthcare Strength — Coverage starts on day one with multiple PPO medical options, dental and vision, EAP/mental‑health support, wellness incentives, and fitness access such as a Chicago onsite gym and ClassPass discounts. Public materials describe a broad set of health resources that support both physical and mental wellbeing.
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Leave & Time Off Breadth — The program outlines hybrid work, flexible hours, summer “Sunshine Hours,” an office closure from Christmas to New Year’s, PTO that grows with tenure, paid sick leave, and paid volunteer time. Feedback suggests time‑off and flexibility are meaningful parts of the overall package.
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Retirement Support — A traditional 401(k) with employer match (100% of the first 3% + 50% of the next 2%) and profit sharing are highlighted alongside company‑paid life/AD&D at 2× salary. These elements indicate structured long‑term savings and income‑protection support.
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The Company
What We Do
tms unites technology and marketing and sourcing to drive transformational change for the world’s leading brands. With 1200+ employees across 26 countries, we offer an impressive range of solutions — from inspiration and innovation to category management and delivery. Headquartered in Chicago with 10 offices worldwide, we are responsible for some of the world’s most successful and iconic long-term marketing platforms, including McDonald’s Happy Meal and MONOPOLY programs. Operating as a creative agency, a strategic consultancy and a technology provider, we engage with over 110 million customers every single day for clients including McDonald’s, adidas, T-Mobile, Starbucks, Vue and O2.
Why Work With Us
We have a culture of collaboration that fosters creativity among a diverse mix of talent. From Lunch and Learns to guided meditation sessions led by our people, we believe that celebrating the skills, experiences and inspiration of our people brings us closer to the results that matter.
Gallery
tms Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
Chicago, IL
Amsterdam, NL
Duisburg, DE
Levallois-Perret, FR
London, GB
Munich, DE
Seattle, WA
Singapore, SG
Toronto, Ontario
Learn more
