Employee Relations Lead (C13) hybrid located in Heredia

The Employee Relations Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:

• Investigates HR related ethics concerns raised through the hotline and other channels, interfacing with the Ethics Office and regional partners and control functions to ensure timely and thorough investigation and appropriate resolution of all issues, including application of the standards outlined in the Global Disciplinary Review policy.
• Participates in a range of regulatory exams and internal audit reviews.
• Responds to workplace concerns on behalf of senior management.
• Works with the Employment Law team in the investigation of and response to agency charges and litigation .
• Partners with internal stakeholders such as Compliance, Citi Security and Investigative Services and Audit on investigations of employee misconduct.
• Assists in the design, development and/or delivery of training initiatives for HR.
• Coaches and consults on the interpretation and application of HR policy and practices in all phases of employment.
• Develops effective and creative policy resource tools for HRs and managers to ensure consistent application and interpretation of policy and practice as well as to improve HR skills.
• All other duties as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience

Education:

• Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Global Employee Relations Reporting & Analytics Senior Analyst plays a pivotal role within the Global Employee Relations and HR Policy Center of Excellence (CoE). The ideal candidate brings strong technical expertise in Power Query and Tableau, supporting automation, strategic planning, and enhanced visibility into operational risks. This role reports to the Head of Reporting & Analytics for Employee Relations.
Responsibilities:

• Deliver high-impact data analysis and reporting to inform senior leadership and support strategic, data-driven decision-making.

• Track case volumes, aging, and issue trends to enable capacity planning and resourcing decisions.

• Build and maintain automated, high-quality reporting solutions using Power Query and Tableau.

• Produce accurate operational and qualitative reports covering investigations and disciplinary actions.

• Identify trends and insights that drive mitigation strategies and business accountability.

• Develop briefing materials for senior stakeholders and the Global Head of Employee Relations, as required.

• Collaborate with regional ER Heads and partners on ad hoc analysis, reporting, and project support.

• Apply sound judgment when handling sensitive or confidential data related to conduct and policy matters.

Qualifications:

• 5-8 years of experience related to Employee Relations or related roles to HR

• Advanced English level

• Proficiency with data visualization tools such as Tableau, Power BI, or similar

• Ability to write complex queries, optimize performance, and manage large datasets effectively

• Experience in data cleaning, data validation, and managing missing or inconsistent data

• Knowledge of data transformation processes, including merging datasets, aggregating data, and creating derived variables

• Strong understanding of business information needs and how to translate them into reporting, dashboards, and strategic insights

• Advanced proficiency in Excel, PowerPoint, Tableau, Power Query, SharePoint, and MS Office/Outlook

• Critical thinking skills with a focus on innovation and continuous improvement

• Strong time management skills and ability to work independently

• Highly collaborative with strong organizational skills

• Ability to work effectively under tight deadlines

• Strong attention to detail and a commitment to data accuracy and high-quality results

• Proven decision-making skills, especially in ambiguous or complex situations

Education:

• Bachelors/University degree finished.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.