Employee Relations Business Partner

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.  

What You'll Do - You'll Make the Moment

• Title II and Title VII Investigations
  • Documents and reviews all initial claims and determines if additional investigation is necessary.
  • Conducts in-depth Title II and Title VII investigations by conducting personal interviews, collecting relevant evidence, and properly documenting the facts of the case.
  • Determines if a policy violation exists and make recommendations
  • Assists in legal discovery and represents Cracker Barrel as a fact witness in litigated cases.
  • May require attendance at fact-finding hearings, agency hearings, depositions, or as a witness for the corporation.
• Advises Management on Policy, Procedure, and Regulatory Compliance
  • Advises field management on policy and procedure interpretation and appropriate application.
  • Provides guidance in personnel decisions such as hiring, counseling, performance evaluations, leave of absence issues, workplace accommodations, disciplinary actions, and terminations.
  • Ensures compliance with applicable laws and regulations.
  • Ensures the uniform and equitable application of organizational policies and procedures.
  • Assists in drafting new policies and procedures.
  • Advises store management, district managers, and Regional Vice Presidents on how to address ER related issues under their responsibility.
• Compliance and Policy Training and Communications
  • Takes proactive measures to increase awareness of policy and law, and identifies and addresses employee relations issues.
  • Facilitates employee relations and employment law training for field management.
  • Presents seminars and assists in orientation programs to educate field management regarding employment laws and policies.
  • Drafts information for handbooks, Operations Manual, and other training material.
  • Conducts on-site training and open-door sessions for hourly field employees.
• Collaborates to Resolve Employee Relations Issues
  • Proactively addresses employee issues to safeguard company position.
  • When appropriate, seeks a quick and final resolution.
  • Resolves employee relations claims by collaborating with appropriate parties (FHR, DM, GM, RVP, Risk Management, Compensation, Benefits, Loss Prevention, EAP).
  • Makes recommendations regarding personnel disciplinary action when necessary.

• Bachelor’s Degree required.
• 2 - 3 years of relevant experience
• PHR/SPHR preferred
• General knowledge of employment law and general human resources issues.
• General knowledge of laws regarding public accommodations.
• Excellent analytical and decision making skills.
• Excellent written and oral communication skills.
• Strong listening skills.
• Strong interpersonal skills such as mediation, negotiation and listening in conflict situations.
• Strong presentation skills.
• Excellent computer skills.
• Excellent organizational skills.
• Strong project management skills including multi-tasking and prioritizing to produce a solid work product.

Focus on You

We're all about making sure you're taken care of too. Here's what's in it for you:

• Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities

• Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program

• Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development

• Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together

• Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program 

• More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more! 

A Little About Us

Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.

See for yourself. Apply now.

Cracker Barrel is an equal opportunity employer.

Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.