The Colleague Experience Group (CEG)—Amex’s Human Resources function—is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.
New to Blue is our global colleague onboarding program, supporting colleagues as they join American Express or transition into new roles. We are reimagining New to Blue into a connected, scalable experience that brings together enterprise, business unit, and role learning, enabling colleagues to become effective, confident, and productive as quickly as possible. We are transforming colleague onboarding into a seamless, integrated, and personalized experience.
You will define how learning is structured within New to Blue, bringing together content from across the enterprise into clear, role-relevant journeys.
This role focuses on organizing and shaping content into a coherent experience, ensuring colleagues receive the right information at the right time. You will work across enterprise, business unit, and role-based inputs to create structured pathways that are easy to navigate and aligned to colleague needs.
Working closely with stakeholders and product partners, you will shape how learning is delivered within platforms, ensuring a consistent and intuitive experience that supports confidence and performance.
Responsibilities- Design structured curricula across roles, locations, and colleague journeys
- Bring together and organize content from multiple stakeholders into clear, role-relevant pathways
- Ensure learning is consistent, relevant, and aligned to business needs
- Partner with product and UX teams to shape how learning is delivered within platforms
- Support the development of personalized learning journeys based on role and need
- Maintain quality and consistency as the program evolves
- Continuously improve learning journeys to enhance engagement, clarity, and effectiveness
- Demonstrated experience in onboarding, curriculum design, learning design, or early-tenure experience design
- Strong understanding of onboarding journeys and how learning supports speed to productivity and performance
- Proven ability to structure complex content into clear, structured programs
- Experience working with multiple stakeholders and content owners across functions
- Understanding of digital learning principles and modern learning approaches
- Ability to link learning design to business outcomes
- Strong organizational and communication skills, with attention to detail
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Experience in onboarding, curriculum design, or early-tenure experience design
- Understanding of onboarding journeys and learning for productivity
- Ability to structure complex content into clear programs
- Experience collaborating with stakeholders
- Knowledge of digital learning principles
- Linking learning design to business outcomes
- Strong communication skills with attention to detail
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
-
Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
-
Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
.png)
