Employee Life Cycle Specialist (French speaking)

The Employee Life Cycle (ELC) Specialist delivers accurate, timely and customer-focused employee lifecycle services within a global, process-aligned operating model. The role may support employees, managers and HR stakeholders across multiple markets within one or more end-to-end process areas (i.e. Hires & Job changes, Leavers, Time and Absence, and Global Employee Data and Support).

The ELC Specialist manages employee lifecycle transactions and enquiries, applies global standards and relevant local requirements, protects employee data, and works across teams to provide a consistent and seamless service experience. The role requires independent judgement, ownership of more complex cases and an active contribution to service quality and continuous improvement.
Please note that this is a 1-year fixed-term opportunity; however, there may be a possibility of contract renewal.

Key Responsibilities:

• Deliver end-to-end employee lifecycle services for assigned process areas and multiple markets, in line with agreed procedures, controls and service levels.
• Process and validate employee data and transactions in HR systems, ensuring completeness, accuracy, timeliness and appropriate approvals.
• Manage employee, manager and HR stakeholder enquiries through designated service channels, providing clear guidance, timely updates and effective resolution.
• Take ownership of complex cases, investigate root causes, coordinate with relevant teams and escalate risks or exceptions when required.
• Prepare, review and maintain employee-related documentation and records in accordance with global standards, applicable local requirements and retention rules.
• Coordinate with other Employee Lifecycle teams, HR partners, payroll, benefits, technology teams and external providers to ensure smooth hand-offs and end-to-end completion.
• Perform quality checks, reconciliations and control activities; identify and resolve data or process discrepancies before they affect downstream services.
• Handle personal and sensitive information confidentially and comply with privacy, security, audit and risk-management requirements.
• Maintain process documentation, knowledge articles and working instructions so that information remains accurate, accessible and current.
• Monitor service performance, identify recurring issues and contribute to standardisation, simplification, automation and continuous improvement initiatives.
• Share knowledge, support onboarding and capability building, and provide day-to-day guidance to less experienced colleagues when needed.
• Adapt to changes in process scope, market coverage, systems and service priorities while maintaining high-quality delivery.
  

Work arrangement: This role is hybrid. Typical schedule will include 2 to 3 days on-site per week, with flexible working hours.

Required Qualifications & Skills:

• Bachelor’s degree or equivalent relevant education and experience in Human Resources, Business Administration, Shared Services or a related field.
• Relevant experience in HR operations, employee lifecycle services, shared services or another transactional service environment.
• Clear written and verbal communication skills in both French and English languages
• Working knowledge of employee lifecycle principles and the ability to apply procedures and controls across different markets.
• Experience using HR case-management and human capital management systems.
• Strong attention to detail, analytical thinking and commitment to data quality.
• Ability to manage multiple priorities, meet deadlines and take ownership in a fast-paced, service-oriented environment.
• Strong customer focus, collaboration skills and the ability to build effective working relationships across teams and locations.
• Sound judgement, practical problem-solving skills and the confidence to manage ambiguity and escalate appropriately.
• Demonstrated commitment to confidentiality, compliance and responsible handling of employee information.

Preferred Qualifications & Skills:

• Experience with Workday, ServiceNow or comparable HR and case-management platforms.
• Experience supporting one market in a market-aligned model or preferably, supporting various markets in a process-aligned service model.
• Participation in continuous improvement, knowledge management, standardisation or automation initiatives.
• Experience performing reconciliations, reporting or data analysis using Microsoft Excel or similar tools
• Experience coaching colleagues or acting as a subject-matter resource within an operational team

Skills

Case Management Software, Continual Improvement Process, Critical Thinking, Data Analysis, Data Management, Document Management, Escalation Management, Human Resource Information Systems (HRIS), Prioritization, Problem Solving, Service Level Agreement (SLA), SLA Management, Standards Compliance

Polish Salary Range / Polski przedział wynagrodzenia: PLN 84,000 to PLN 140,000The annual gross base salary range for new hires in this position is listed above for each applicable location. These ranges take into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. In addition, this position may offer an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. More detailed information on the total benefits package will be supplied during the recruitment process. This role is available for applicants from multiple locations, and therefore salary ranges for certain locations are also shown. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the candidate’s skills, experience, education level and the market rate for the role. Offers are typically made within the advertised range based on the candidate’s skills, experience and qualifications, with the upper end generally reserved for highly experienced candidates or other exceptional circumstances aligned with these criteria.Roczny przedział wynagrodzenia zasadniczego brutto dla nowo zatrudnionych osób na tym stanowisku został wskazany powyżej dla każdej właściwej lokalizacji. Przedziały te uwzględniają szereg czynników, w tym umiejętności kandydata, doświadczenie, poziom wykształcenia oraz rynkowy poziom wynagrodzenia dla tego stanowiska W zależności od stanowiska i obowiązujących polityk wewnętrznych, rola ta może również uprawniać do otrzymania premii (jeśli ma zastosowanie i jest przyznawana na podstawie określonych, obiektywnych kryteriów) oraz/lub nagród za wyjątkowe wyniki (przyznawanych według uznania pracodawcy). Wszystkie świadczenia ustawowe będą zapewnione zgodnie z przepisami prawa polskiego. Mogą być także oferowane dodatkowe benefity, takie jak prywatna opieka medyczna, dodatkowe płatne dni wolne, ubezpieczenie na życie, prywatny plan emerytalny oraz w pełni płatny urlop rodzicielski i urlop na opiekę nad członkiem rodziny. Bardziej szczegółowe informacje na temat całkowitego pakietu wynagrodzenia i świadczeń przypisanego do tego stanowiska zostaną przekazane podczas procesu rekrutacyjnego. Przedziały wynagrodzenia dla innych krajów mogą być również widoczne, ponieważ na niektórych rynkach obowiązują przepisy dotyczące jawności wynagrodzeń, które wymagają zamieszczania takich informacji w ogłoszeniach o pracę, a wskazane lokalizacje mogą stanowić potencjalne miejsce wykonywania tej roli. Jeśli przedział wynagrodzenia nie jest podany w ogłoszeniu dla konkretnej lokalizacji lub kraju, odpowiednie informacje o wynagrodzeniu zostaną omówione w trakcie procesu rekrutacyjnego. Prosimy pamiętać, że poziom wynagrodzenia różni się w zależności od kraju i jest ustalany na podstawie umiejętności, doświadczenia, poziomu wykształcenia oraz rynkowego poziomu wynagrodzenia dla danego stanowiska. Oferty są zazwyczaj przedstawiane w granicach wskazanego przedziału, z uwzględnieniem umiejętności, doświadczenia i kwalifikacji kandydata, przy czym górna granica jest zwykle zarezerwowana dla kandydatów o bardzo dużym doświadczeniu lub w innych wyjątkowych okolicznościach zgodnych z tymi kryteriami.

As an Inclusive employer, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [email protected] to discuss your needs.

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