Employee Journey Expert – Talent Mobility Services
Key responsibilities:
- You are responsible for enhancing both operational excellence and employee experience through different moments that matter in the employee life cycle of our ING colleagues, next to a superior customer experience towards managers.
- Your goal will be to ensure every employee feels valued and supported, based on journeys that are personal, easy, relevant, and instant.
- You will identify and implement improvements to employee experience with an inside-out approach (what does internal ING data tell us) and an outside-in approach (improve and innovate current processes based on external market trends).
- You will also be responsible as a process expert to address and resolve specific employee inquiries in an efficient and caring way, ensuring a high level of satisfaction.
o perform case management for sensitive cases
o support employee journeys during business transformations with people impact
o initiate, in collaboration with HRBP’s and based on need, feedback sessions with the business (management) in context of EX and use the gathered input for improvements
- Employee journeys in scope:
o Employer branding
o External recruitment
o Internal Mobility & International Mobility (between ING entities)
o Onboarding
o Business Transformations
o Offboarding
o Learning Operations
When are you successful
- Strong project and change management skills; being able to identify and implement new initiatives to enhance employee experience and operational excellence.
- Data capabilities: understand internal and external data and translate to insights that will influence overall HR strategy.
- Also being able to address and resolve sensitive cases in a mature and caring way, but within our service delivery model
- Strong communication and stakeholder management; working in dynamic environment with connection with HR in Belgium, ING Belgium, Global HR, Centralized People Services
- Proactive and innovative mindset with a passion for improving employee experience
The Team
- You will integrate a newly created team in a dynamic environment with connection to various teams within HR, Centralized People Services and the business
- In this team, we want to foster a problem solving and innovative mindset
- Next to a couple of additional Employee Journeys Experts as direct colleagues, also the Recruitment team and the Business Transformations team are part of the Talent Mobility Services team.
As a part of the People Services department, you support & contribute to the following mission:
Our ambition with this transformation program is to set our HR function up for the future by bringing a more globally standardized, data-driven and impactful People Services Experience that allows an increased focus on Operational Excellence & Employee Experience, an essential part of our People Vision.
With the implementation of TogetherHR, we will become part of a bigger HR eco-system, allowing closer & more structured collaboration with our Global counterparts on the one hand and rely upon the proven capabilities of our colleagues in ING Hubs in Poland and Manilla on the other hand.
Together, our purpose remains to bring personal, easy, relevant and instant employee services through the existing contact model.
To allow a smooth matching with the Global Footprint on the one hand and allowing implementation and adoption of the BE contact model on the other hand, we will adapt the structure of Local People Services and its teams. Our intention and ambition with the new structure is to
· bring experience, value add and partnership to our employees and our managers
· increase focus on employee experience, both in the delivery of & by continuously improving our employee services.
· remain in control over the E2E Quality, effectivity & efficiency of our processes
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
