Culture & Brand Advocacy
Identify opportunities to improve employee experience using both qualitative and quantitative data.
Partner with our Brand and Communications teams to ensure our internal culture and programs align with our external employer brand.
Develop and execute programs that create a workplace where people feel seen, heard, and valued.
Owns community across a range of cohort groups to monitor engagement and experience needs, while helping to drive greater understanding and build breakthrough experience programming
End-to-End Employee Journey
Audit and optimize every touchpoint of the employee lifecycle: from recruitment to a thoughtful offboarding process.
Innovate to move beyond perk offerings and create a meaningful framework for cultural programs and activities
Program Ownership & Diversity, Inclusion, and Belonging Strategy
Own and lead the end-to-end employee onboarding experience that ensures new hires feel a sense of belonging from day one.
Integrate diversity, inclusion, and belonging principles into all people processes (hiring, performance reviews, and promotions).
Own Employee Resource Group (ERG) strategy and programming.
Engagement & Feedback Loops
Have an expansive view of all channels to grow internal communities across all platforms (Slack, intranet, internal communication platforms), in partnership with the Comms team.
Manage internal recognition tools that foster a culture of peer-to-peer appreciation.
Design engagement strategies that maintain connection across all physical and remote locations.
Minimum Requirements:
5+ years of experience in Employee Experience, People Ops, or Culture
2+ years of experience in HR
Strong interpersonal communication skills, including experience working with executive level
Passion for Employee Experience programs and high emotional intelligence
Solution-oriented and focused on continuous improvement with a strategic approach
Proven track record of building creative and holistic programs that result in measurable change
Strong budget management skills
The ability to lead through influence with clear storytelling
Data-oriented with the ability to use metrics (NPS, turnover, engagement scores) to tell a story and drive change
Experience with engagement tools (e.g., CultureAmp, Lattice, or Glint)
Strong project management skills
High attention to detail, organized, and have a passion for high quality work
Experience working with a diverse group of employee types across fulfillment centers, corporate offices, virtually and in-person
Preferred Requirements:
Proficient with Google Suite
Ability to travel 15%
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Skills Required
- 5+ years of experience in Employee Experience, HR, People Ops, or Culture
- Strong interpersonal communication skills, including experience working with executive level
- Passion for Employee Experience programs and high emotional intelligence
- Solution-oriented and focused on continuous improvement with a strategic approach
- Proven track record of building creative and holistic programs that result in measurable change
- Strong budget management skills
- Ability to lead through influence with clear storytelling
- Data-oriented with the ability to use metrics (NPS, turnover, engagement scores) to tell a story and drive change
- Experience with engagement tools (e.g., CultureAmp, Lattice, or Glint)
- Strong project management skills
- High attention to detail, organized, and have a passion for high quality work
- Experience working with a diverse group of employee types across fulfillment centers, corporate offices, virtually and in-person
- Proficient with Google Suite
- Ability to travel 15%
The RealReal Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The RealReal and has not been reviewed or approved by The RealReal.
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Healthcare Strength — Health coverage offers multiple medical, dental, and vision options plus mental‑health resources, alongside employer HSA contributions under high‑deductible plans. This breadth is often seen as relatively strong compared with base pay.
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Parental & Family Support — Paid parental leave, additional disability pay for birthing parents, and inclusive fertility benefits covering diverse paths to family building create a robust family support offering. This can be a differentiator for employees prioritizing family planning.
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Equity Value & Accessibility — An employee stock purchase plan with a meaningful discount is broadly accessible, including to part‑time employees. This access to ownership can enhance total rewards for those who participate.
The RealReal Insights
What We Do
The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Why Work With Us
We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!
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