Manage the ACTION and Recognition processes, evaluate participation, and enter all Quality activity for the Support Center and assigned region(s) into system. Manage and track approved recognitions, ensuring the Company formally acknowledges associates’ contributions in an effective manner. Monitor employee engagement and recognize outstanding results. Maintain consistency in quality standards and engagement practices across locations within assigned region(s), reducing variability and improving efficiency. Distribute Quality-related correspondence to appropriate Individualized Quality (IQ) supervisor and/or service center quality specialist. Lead the Support Center’s ACTION and Recognition teams which includes organizing and leading meetings on a regular basis. Work with service center and department leadership to determine appropriate team structure for ACTION and Recognition teams. Assist with Support Center service award presentations. Assist with field Safety & Service award presentations by coordinating, ordering, and distributing awards to the appropriate locations. Coordinates with Company President regarding Safety & Service awards as needed. Communicate monthly regional participation results to the RVP and Service Center Managers. Create written materials, content, and training materials for Company leadership. Maintain organized files related to the Quality process. Actively participate in, and promote associate participation in the Quality Process. Create and implement initiatives to improve associate participation in the ACTION and Recognition processes. Facilitate the new hire Quality training process by distributing manuals and organizing training sessions. Assist in leading portions of training sessions as assigned. Train and support all new service center quality specialists, and provide ongoing support for service centers as needed. Create, maintain, and update all training materials. Assist local quality specialists in implementing engaging Quality events at their respective locations. Responsible for month-end Quality summaries. Participate in regional conference calls and attend/present for regional meetings as requested. Provide associate and leadership training and/or coaching related to the Quality process as required. Assist with miscellaneous Support Center events such as Quality Days, Associate Appreciation Week, etc. Enter vendor information and costs for budgeting, and review orders for Quality Department supplies and materials. Review all new Quality Without Question (QWQ) submissions (i.e., recognitions) and ACTIONS entered into the system each month.
To qualify for this role, candidates must have at least 18 months of administrative or customer service experience. A High School Diploma or GED is required. An Associate Degree is preferred.
Preferred candidates will have previous experience with employee engagement programs and processes, as well as experience providing training or coordinating training sessions, workshops, and other similar activities. For internal candidates, 1 to 2 years of experience in quality improvement or consistent involvement in the Quality Process is also preferred.
Work Shift
First Shifthttp://www.youtube.com/watch?v=xZc1A8aeshc
Skills Required
- At least 18 months of administrative or customer service experience
- High School Diploma or GED
- Strong written and verbal communication skills
- Ability to create effective departmental materials, content, and training materials
- Experience managing or participating in employee engagement programs and recognition processes
- Experience providing or coordinating training sessions, workshops, or similar activities
- For internal candidates: 1-2 years of experience in quality improvement or consistent involvement in the Quality Process
- Ability to organize and lead teams and meetings (ACTION and Recognition teams)
- Experience maintaining organized files, entering Quality activity into systems, and preparing month-end summaries
Southeastern Freight Lines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southeastern Freight Lines and has not been reviewed or approved by Southeastern Freight Lines.
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Fair & Transparent Compensation — Pay is considered competitive within the LTL market, with many roles characterized as very good or top tier. Earnings are widely viewed as a core strength, especially in driving and operations roles.
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Healthcare Strength — Medical coverage is consistently portrayed as strong, with comprehensive plan options and supportive health programs for full-time associates. Health benefits are seen as a valuable pillar of total compensation.
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Retirement Support — The retirement program stands out for a notable company match alongside auto-enrollment and annual escalation features. Retirement offerings are frequently highlighted as enhancing long-term financial security.
Southeastern Freight Lines Insights
What We Do
A privately-owned regional less-than-truckload transportation services provider specializing in next-day service in the Southeast and Southwest. We serve customers through 89 service centers across 13 states and Puerto Rico. Southeastern has a network of service partners to ensure transportation services in the remaining 37 states, Canada, the U.S. Virgin Islands and Mexico. Southeastern Freight Lines provides more than 99.35% on-time service in next-day lanes. Founded in 1950, we provide quality transportation services of outstanding value in order to perpetuate our company and provide long-term security for our people. A dedication to service quality and a continuous quality improvement process that began in 1985 has been recognized by more than 500 quality awards received from customers and associations.
