Employee Engagement & Culture Specialist

Job Title: Employee Engagement & Culture Specialist
Department: Human Resources
Location: Lagos, Nigeria
Reports To: Head of HR
About PalmPay PalmPay is a panAfrican FinTech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania, with plans for further expansion across the continent. We are transforming the payments experience in Africa by making it seamless, secure, and accessible for everyone to transfer money, pay bills, an d shop online. As we scale, we are looking to hire top talent to drive our growth and deliver value to our users across diverse markets.
Role Overview The Employee Engagement & Culture Specialist will be responsible for creating and implementing initiatives that foster a positive workplace culture, boost employee morale, and drive meaningful engagement across PalmPay Nigeria. The role covers planning and execution of employee activities, wellbeing programs, internal communication, recognition initiatives, and culturebuilding events, ensuring that PalmPay remains a great place to work. This position also plays a key role in managing highvisibility events, the PalmPay Football Club, and company culture content for internal and external audiences.
Key Responsibilities
1. Engagement Strategy & Programs • Develop and execute an annual employee engagement plan aligned with PalmPay’s HR and business objectives. • Design and implement recognition programs, celebrations, and rewards that reinforce desired behaviours and achievements. • Lead flagship engagement initiatives including: o PalmPay Football Club management. o Monthly Birthday Celebrations, Entertainment Club activities and Milestone Celebration s. o Annual MD Cup Tournament – from planning to execution. o Company-wide health and wellbeing programs • Plan and coordinate team-building activities, town halls, and cultural events that enhance crossdepartment collaboration and team spirit.
2. Employee Communication & Culture Building • Create and manage internal communication campaigns to promote company values, updates, a nd engagement initiatives through platforms such as DingTalk and internal groups. • Partner with management to embed PalmPay’s mission, vision, and values into daily work life. • Drive initiatives that promote inclusivity, collaboration, and crossfunctional relationship building.
3. Culture & Recognition • Lead continuous employee recognition efforts, ensuring timely and accurate identification of mil estones such as birthdays, anniversaries, and personal achievements. • Drive initiatives that promote inclusivity, collaboration, and crossfunctional relationship building, including working closely with the design team to produce custo mized recognition flyers for teams and individuals and ensuring their prompt distribution to HRB Ps and departments. • Maintain consistent monthly celebrations, recognition communications, and postevent surveys to evaluate impact.
4. Employee Wellbeing • Implement and monitor wellbeing programs, including mental health awareness, wellness challe nges, and health talks. • Secure partnerships with external providers and finalize agreements to deliver quality wellness s ervices and resources. • Oversee program logistics and ensure smooth execution with minimal disruption to business op erations. • Measure program effectiveness and recommend improvements where needed.
5. Engagement Measurement & Insights • Design and run employee engagement surveys (Monthly/quarterly/annual) and focus groups to gather feedback. • Analyze data, identify trends, and recommend actionable improvements to leadership. • Track and report engagement metrics, ensuring data-driven decision-making.
6. Stakeholder Collaboration • Partner with HRBPs and line managers to support engagement and culture initiatives within tea ms. • Act as a trusted advisor to managers on best practices for building team culture. • Coordinate with Admin, vendors, coaches, and service providers for cultural, sports, and wellbei ng events. • Work closely with Learning & Development to align engagement initiatives with employee growt h opportunities. • Host regular planning and review meetings with event committees to ensure smooth execution of initiatives. Key Performance Indicators (KPIS) • Employee Engagement Score improvement. • Employee Net Promoter Score (eNPS). • Employee participation in major events and wellbeing programs. • Positive satisfaction ratings from engagement and recognition initiatives. • Accuracy in milestone recognition. • Timely delivery of all planned activities. • Consistent monthly and annual event execution without service disruption.
Job Requirements Education & Qualifications • Bachelor’s degree in Human Resources, Communications, Business Administration, Psychology, or related field. • Professional HR certification (CIPM, SHRM, CIPD) is an advantage. Experience • 2 to 4 years’ experience in employee engagement, culture management, internal communications, o r related HR functions. • Proven success in planning and executing large-scale employee events and well-being programs. • Experience managing internal communications and social media for employer branding. Skills & Competencies • Exceptional interpersonal and stakeholder management skills. • Strong organizational, event planning, and project management capabilities. • Excellent verbal and written communication skills. • Creative problem-solving ability with attention to detail. • Proficiency in MS Office; experience with HRIS, survey tools, and design collaboration tools is an advantage. Attributes • Passion for building an engaging and inclusive workplace. • High emotional intelligence and collaborative mindset. • Results-driven and adaptable in a fast-paced environment. • Proactive, innovative, and culture-oriented