Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking an Employee Benefits Operations Leader to join our growing team in Minneapolis, MN.
The Operations Team Leader is responsible for leading the day-to-day operational execution of the Employee Benefits business within an assigned team or functional area. This role supports operational excellence by ensuring compliance with established processes, maintaining data accuracy, driving technology adoption, and promoting efficient workflows.
This leader partners closely with service, sales, compliance, and operational leadership teams to support business objectives and deliver high-quality operational outcomes.
How You Will Contribute:
Lead, coach, and develop operational team members.
Conduct regular performance discussions, provide feedback, and support career development.
Assist with onboarding and training of new teammates.
Foster a positive, collaborative, and high-performing team culture.
Support workforce planning and identify talent development opportunities.
Ensure consistent adherence to established operational workflows, procedures, and service standards.
Monitor daily operational activities to ensure quality, efficiency, and accuracy.
Identify process improvement opportunities and assist with implementation of operational enhancements.
Maintain documentation, procedures, and operational best practices.
Support quality control activities, audits, and operational reviews.
Assist with workload management and resource allocation to ensure timely service delivery.
Ensure compliance with company policies, carrier requirements, regulatory standards, and operational procedures. Escalate operational risks, issues, or concerns to leadership as appropriate.
Support internal audits, compliance reviews, and corrective action initiatives.
Drive adoption and effective use of approved Employee Benefits technology platforms and tools. Support data integrity and accuracy within operational systems.
Assist team members with technology utilization and process adherence.
Participate in system enhancements, implementations, and operational technology initiatives.
Encourage the use of reporting and analytics to support informed decision-making.
Maintain positive working relationships with carrier and vendor partners. Support carrier and vendor issue resolution and service coordination.
Licenses and Certifications:
Life, Accident & Health License or ability to obtain and maintain licensure.
Skills & Experience to be Successful:
Bachelor's degree preferred or equivalent professional experience.
3+ years of employee benefits, insurance, operations, or business process experience.
Prior experience leading teams, projects, or operational initiatives.
Strong understanding of employee benefits operations, workflows, and service delivery processes.
Experience with operational controls, compliance requirements, and process improvement initiatives.
Working knowledge of agency management systems and employee benefits technology platforms.
Strong analytical, organizational, and problem-solving skills.
Effective communication and leadership skills.
Preferred
Leadership experience within an employee benefits brokerage, consulting firm, or insurance carrier.
Experience with BenefitPoint, Salesforce, AMS platforms, or similar agency management systems.
CEBS, GBA, or other industry designation.
Experience supporting technology implementations and change management initiatives.
Pay Range
$125,000.00 - $175,000.00 AnnualThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Life, Accident & Health license, or ability to obtain and maintain licensure
- Bachelor's degree or equivalent professional experience
- 3 or more years of employee benefits, insurance, operations, or business process experience
- Prior experience leading teams, projects, or operational initiatives
- Strong understanding of employee benefits operations, workflows, and service delivery processes
- Experience with operational controls, compliance requirements, and process improvement initiatives
- Working knowledge of agency management systems and employee benefits technology platforms
- Strong analytical, organizational, and problem-solving skills
- Effective communication and leadership skills
- Leadership experience within an employee benefits brokerage, consulting firm, or insurance carrier
- Experience with BenefitPoint, Salesforce, AMS platforms, or similar agency management systems
- CEBS, GBA, or another industry designation
- Experience supporting technology implementations and change management initiatives
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
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