Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Main Function of the Position:
Provide service associated with administration of Employee Benefit policies. Provide all necessary support to the production efforts which are necessary for the achievement of the department's goals and objectives.
Essential Duties and Responsibilities:
Participate in client meetings/sales calls with brokers, employee enrollment meetings and all departmental service meetings.
Responsible for the servicing of selected Group Agency Accounts. Functions include but are not limited to reconciliation of claim issues, benefit inquires, enrollment issues, and carrier premium billing discrepancies.
Handle telephone inquiries.
Intake and audit control of enrollment information.
Track inquiries and complaints regarding carrier claims resolution.
Act as liaison to intervene with delays in claim processing.
Correspond with carriers, members and providers to educate, clarify benefits, resolve claims, verify eligibility and resolve disputes.
Investigate, research and provide timely responses to all service issues.
Assists with implementation of new Business.
Assist with training of new Account Managers.
Routinely educate on current or pending Federal and State legislation with regard to HIPAA, COBRA laws, FMLA and any other legal issues as they pertain to Employee Benefits.
Pursue a program of personal and professional development.
All other duties as assigned.
Skills:
Excellent oral and written communications skills.
Strong human relations and professional skills.
Must be able to speak clearly and communicate effectively over the telephone and in person to individuals and large group of employees.
Ability to listen for long periods while maintaining assimilation.
Carry out dialogue in a soothing manner; even in instances when the other party may be rude, abusive or argumentative.
Capable of making independent decisions using reasonable judgement.
Must have strong orientation to customer service.
Excellent telephone and verbal skills.
Education, Experience, and Knowledge:
Required:
- Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Able to create, edit, and merge letters, spreadsheets, labels, etc.
- Proficient knowledge of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)
- NYS Life, Accident & Health License required
Preferred:
- College Degree in a business-related field or equivalent experience
- 3 years in Employee Benefits customer service at an agency or company level
Pay Range
31.25 - 40.87 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Proficient knowledge of Microsoft Windows, including Word, Excel, PowerPoint, and Publisher
- Proficient knowledge of office equipment, including copiers, printers, fax machines, and binding machines
- New York State Life, Accident & Health License
- College degree in a business-related field or equivalent experience
- Three years of employee benefits customer service experience at an agency or company level
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
