Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking an Employee Benefits Account Manager to join our growing teams in Jacksonville and Tallahassee, FL.
The Employee Benefits Account Manager supports the maintenance, growth, and servicing of assigned employee benefits accounts by coordinating new business and renewal marketing, underwriting activities, and day-to-day client service needs. This role works closely with clients, carriers, and producers to provide benefit plan support, assist with claims and administrative issues, maintain accurate account records, and ensure timely processing of account activities. The Account Manager develops strong client relationships, applies technical knowledge of employee benefits coverages, and delivers responsive, high-quality service while supporting overall account retention and growth.
How You Will Contribute:
New Business marketing including, but not limited to rating and quoting employee benefit lines
Renewal marketing including, but not limited to rating and quoting assigned employee benefit accounts
New Business & Renewal Underwriting including, but not limited to gathering missing enrollment information and all underwriting status follow up
Work directly with group administrators to assist and educate on the proper administration procedures, State & Federal COBRA, additions & termination, and all other administrative procedures
Assist employees with unresolved claim issues while educating them on the claims processing system
Process daily mail, including faxes and e-mail, for assigned accounts
Answer and process all telephone requests for assigned accounts
Enter all required data into system to maintain current file data on all assigned accounts
Maintain & annually update the electronic account files
Maintain suspense or follow-up system for correspondence/requests
Skills & Experience to be Successful:
High School diploma or equivalent
Good technical knowledge of coverage in all benefits line’s insurance coverage
Good verbal and written English communication skills
Strong negotiation and problem-solving skills
Good organization and prioritizing skills
Ability to initiate and foster client rapport
Ability to maintain a high level of confidentiality
Proficient with Office365 and/or Microsoft Office Suite products
Present a professional demeanor and attire while dealing with in person presentations and meetings
REQUIRED:
Must possess and maintain an active Florida 2-15 license in good standing
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Must possess and maintain an active Florida 2-15 license in good standing
- High School diploma or equivalent
- Good technical knowledge of coverage in all benefits lines insurance coverage
- Proficient with Office365 and/or Microsoft Office Suite products
- Good verbal and written English communication skills
- Strong negotiation and problem-solving skills
- Good organization and prioritizing skills
- Ability to initiate and foster client rapport
- Ability to maintain a high level of confidentiality
- Present a professional demeanor and attire for in-person presentations and meetings
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
