Employee Benefits Account Executive

Job Summary

The Employee Benefits Account Executive is responsible for maintaining and servicing an established book of business, providing excellent customer service, and ensuring retention of existing clients, while seeking the addition of new lines of coverage to that business.

Job Functions 

• Market, service, develop, and retain assigned accounts
• Keep producer informed of the status of the book of business and any impending additions or losses
• Prepare surveys, obtain renewal information, complete applications, obtain markets, deliver policies, and resolve service problems
• Retain and develop accounts by making recommendations regarding risk handling to the Producer and/or Customer.  Seek the most cost-effective requested insurance coverages, prepare proposals, evaluate and recommend other lines of coverage, and provide additional resources for the client as needed
• Negotiate with the insurance companies for the most proper coverage options and a competitive price
• Assist the Producer in preparing/making presentations of insurance programs to key accounts/prospects
• Maintain client files on the computer system
• Review all activities relating to the public, customers, and companies to avoid issues involving potential errors and omissions
• Refer current and prospective clients to the Commercial P&C and Personal Lines Departments for solicitation of those lines of business
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development
• Respond to phone calls from clients and companies.  Handle difficult customer or claims situations.  Keep producers informed of important activities on their accounts.   Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions.  Determine reasons for requests for cancellations, act to save the account, and notify producers according to agency guidelines. 
• Make sure all proposals and submissions, including applications, are complete, accurate, and meet company requirements
• Maintain contact with clients as necessary, including calling on customers (i.e. Enrollment meetings)
• Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs

Additional Responsibilities 

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Remote work opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department.

Job Requirements 

• 7 - 9 Years of previous life/benefits experience preferred
• State-issued life and health insurance license, or the ability to quickly obtain one
• Bachelor’s degree preferred
• Applicable professional insurance designations preferred

Knowledge, Skills, and Abilities 

• Thorough knowledge of insurance markets
• Ability to travel both locally and overnight, as needed
• Excellent presentation skills, with the ability to manage and influence others
• Strong PC skills with the ability to effectively utilize Agency management systems
• Thorough understanding of financial services underwriting and coverages, and be able to interpret abstract information
• Ability to work within a fast-paced, changing-priority environment
• Self-motivated, with the initiative to prioritize and be self-directed 
• Regular and punctual attendance is required
• Ability to communicate effectively, both verbally and in writing
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
• Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

Working Conditions 

• Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
• Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
• Ability to lift up to 20 pounds occasionally
• Requires operation of a computer workstation, including keyboard and video display 
• All requirements may be modified to reasonably accommodate physical or mental impairment