Employee Benefit Consultant

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Employee Benefit Consultant acts as an extension of our clients’ Human Resources teams by providing inquiry assistance surrounding their benefit plans. They have a deep understanding of common benefit plan designs and can navigate the marketplace to resolve a variety of inquiries and issues.

Responsibilities:

• Answers benefit questions and resolves issues as a primary point of contact for our client’s employees via phone or email inquiry. Examples of these inquiries include interpretations, explaining plan eligibility, guiding employees to appropriate carrier self-service resources (I.E finding care, cost of care, other tools available via the carrier portal,) understanding explanations of benefits, resolving claims issues, and more.

• Builds and maintains a rapport with callers by assisting them in a courteous and professional manner.

• Collects necessary information needed to effectively resolve inquiries and issues

• Manages inquires with timely follow-up and updates involving interaction with employee, provider, carrier or other vendors.

• Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems and/or plan features

• Works collaboratively with colleagues to deliver the best customer experience.

• Documents and tracks all contacts, events, and outcomes with employee using appropriate systems and processes.

• Determines and executes the best resolution to assist employees based on their needs or requests

Requirements:

•  Effective communication skills to interact with employees, physicians, and insurance carrier representatives, with an emphasis on ability to communicate both verbally and in writing

• Proficient in Microsoft Office Products

• Must be comfortable in an electronic environment with strong computer skills

• Excellent people skills and ability to work well in a team environment

• Strong negotiation and collaboration skills.

• In-depth knowledge of benefit programs and system designs

• Strong organizational skills and attention to detail

• Current Property & Casualty or Health & Life Insurance License

Education/Experience:

• Bachelor’s degree in business or related field of study OR Equivalent combination of experience and education

• Minimum 3 years of concierge-oriented customer service experience in an insurance environment.

Physical Demands:

• Long periods in a seated position

• Screen Exposure

• Occasional travel required to conduct client visits

• Large amounts of typing

Benefits & Perks:

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs

• Offering hybrid work option

• Opportunities for Growth

• Parental Leave

• Generous time away