We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Summary
The Care Partner serves as the first point of contact for members seeking emotional support, behavioral health resources, and employee assistance services through Aetna's Resources for Living (RFL) Employee Assistance Program. This role provides compassionate, timely support via phone, video, and chat while helping members access appropriate resources, benefits, referrals, and clinical support.
Shift: Sat-Wed 3:00 PM-11:30 PM EST
Key Responsibilities:
- Respond to member inquiries and provide support through phone, video, and live chat.
- Assess member needs and connect individuals to appropriate behavioral health, employee assistance, and community resources.
- Provide information, guidance, referrals, and benefit education.
- Recognize warning signs, de-escalate challenging situations, and facilitate clinical transfers when appropriate.
- Support members and their families while adhering to program policies and service standards.
- Accurately document interactions and maintain confidentiality.
- Navigate multiple systems simultaneously in a fast-paced, service-focused environment.
Required Qualifications:
- 1-2 years of experience in a call center, help line, customer support, or similar virtual service environment.
- 1 year of experience in a social service, behavioral health, psychological, human services, or client support role.
- Strong verbal communication, active listening, and interpersonal skills.
- Ability to remain calm and supportive during emotionally challenging or crisis situations.
- Strong computer skills with the ability to navigate multiple systems simultaneously.
- Reliable, hardwired broadband or fiber internet connection required.
Preferred Qualifications:
- Experience supporting individuals in behavioral health, employee assistance, crisis support, or related helping professions.
- Experience working in a high-volume customer service environment.
- Bilingual language skills.
Education:
- High school diploma or equivalent required.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 1-2 years of experience in a call center, help line, customer support, or similar virtual service environment
- 1 year of experience in social service, behavioral health, psychological, human services, or client support
- Strong verbal communication, active listening, and interpersonal skills
- Ability to remain calm and supportive during emotionally challenging or crisis situations
- Strong computer skills and ability to navigate multiple systems simultaneously
- Reliable, hardwired broadband or fiber internet connection
- High school diploma or equivalent
- Experience supporting individuals in behavioral health, employee assistance, crisis support, or related helping professions
- Experience in a high-volume customer service environment
- Bilingual language skills
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
