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Emerging Accounts Sales Representative
Role Overview
The Emerging Accounts Sales Representative is responsible for managing, supporting, and developing a large portfolio of small, early-stage customer accounts. These accounts represent a meaningful portion of overall revenue and require an efficient, scalable engagement approach.
This role focuses on customer onboarding, account enablement, and growth, while guiding customers to the most appropriate purchasing and support channels, including eCommerce and distribution partners. The objective is to increase account productivity, encourage self-service adoption, and advance accounts into higher-value segments over time.
Key Responsibilities
1. Account Management & Development
- Manage a high volume of emerging accounts, providing consistent and efficient customer support
- Monitor account performance and identify growth, risk, and promotion opportunities
- Support the progression of accounts into higher-value tiers through structured development
- Maintain regular communication through remote channels (phone, email, digital engagement)
2. Customer Onboarding & Enablement
- Initiate and support account setup for new and emerging customers
- Introduce customers to Neogen’s product portfolio, learning resources, and service tools
- Drive adoption of eCommerce, Learning Academy, and self-service portals
- Ensure customers are equipped to independently manage day-to-day needs wherever possible
3. Channel & Digital Engagement
- Direct customers to the most appropriate purchasing pathway. E.g. take orders directly, introduce them to eCommerce, or introduce them to channel partners, based on account size and complexity.
- Increase utilization of eCommerce and distribution channels to improve efficiency and customer experience
- Align account engagement model with company segmentation and cost-to-serve strategies
4. Operational Efficiency & Execution
- Effectively prioritize and manage a large number of accounts and activities
- Maintain accurate account records, activity tracking, and pipeline updates in CRM systems
- Leverage data and reporting tools to identify trends and optimize engagement strategies
- Collaborate with field sales and support teams to ensure alignment across customer touchpoints
Qualifications
- Minimum 3+ years of experience in sales, account management, or customer service
- Proven ability to manage a high volume of customers or transactions in a structured environment
- Strong communication skills with the ability to guide customers toward efficient solutions
- Experience working with CRM systems and digital tools
- Bachelor’s degree preferred
Key Competencies
- Highly organized with the ability to manage a large portfolio of accounts
- Customer-focused with a strong service orientation
- Strong business judgment in directing customers to the appropriate channel (direct vs. partner/eCommerce)
- Process-driven with a focus on efficiency and scalability
- Adaptable and comfortable in a fast-paced environment
Success Metrics (KPIs)
- Adoption and growth of eCommerce and channel partner utilization
- Number of accounts onboarded and activated
- Account progression to higher-value segments
- Customer engagement and retention within emerging accounts
- Contribution to revenue and overall sales efficiency
Why Neogen
At Neogen we believe that taking care of our employees allows them to do their best work. When you join our team, you'll enjoy competitive benefits and the opportunity to make a meaningful difference every day.
Benefits include:
Benefits starting on Day One – Medical, dental, and vision coverage begin on your first day of employment.
401(k) with company match – Invest in your future with retirement savings and company contributions.
Paid Time Off (PTO) – Enjoy generous paid time off so you can rest, recharge, and spend time with those who matter most.
Career Growth Opportunities – We are committed to promoting from within and providing the tools, training, and support to help you grow your career.
Meaningful Work – Be part of a team whose work has a real impact on our customers, communities, and the world around us.
Collaborative Culture – Join a team that values innovation, respect, teamwork, and continuous improvement.
Come build your future with us while making a difference every day.
#Applynow
From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.
Skills Required
- Minimum 3 years of experience in sales, account management, or customer service
- Ability to manage a high volume of customers or transactions in a structured environment
- Strong communication skills and ability to guide customers toward efficient solutions
- Experience working with CRM systems and digital tools
- Bachelor's degree
Neogen Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Neogen Corporation and has not been reviewed or approved by Neogen Corporation.
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Healthcare Strength — The benefits suite includes comprehensive medical, dental and vision coverage, plus disability, life insurance, and an Employee Assistance Program. These core coverages are consistently described as a relative bright spot.
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Retirement Support — A defined-contribution 401(k) with company match and immediate vesting is highlighted, alongside standard retirement and savings programs. This structure provides clear baseline retirement support for eligible roles.
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Equity Value & Accessibility — An employee stock purchase plan offers discounted access to company shares. This adds an ownership pathway that complements cash compensation.
Neogen Corporation Insights
What We Do
NEOGEN Corporation develops and markets products dedicated to food and animal safety. The company’s Food Safety Division markets dehydrated culture media and diagnostic test kits to detect foodborne bacteria, natural toxins, genetic modifications, food allergens, drug residues, plant diseases and sanitation concerns. NEOGEN’s Animal Safety Division markets a complete line of diagnostics, veterinary instruments, veterinary pharmaceuticals, nutritional supplements, disinfectants and rodenticides.
