About this opportunity:
We are seeking an Emergency Recovery Architect to join our Global Emergency Handling (GEH) team. In this critical role, you will be responsible for ensuring effective fault isolation and rapid service restoration during multi-domain network and product outage situations. You will lead the technical management of emergency and business-critical incidents, perform end-to-end network troubleshooting, and drive collaboration across all engaged teams to ensure a coordinated and efficient investigation, recovery, and resolution process.
What you will do:
Emergency handling support for critical customer emergency.
Technical leadership during network outages.
End-to-end fault isolation across multi-domain and multi-vendor solutions.
Recovery strategy definition and execution.
Multidomain troubleshooting and investigation.
Data-driven analysis using logs, traces, alarms, and observability tools.
Technical recommendations and recovery plans.
Task Force and BCs technical support.
Emergency status updates and periodic reports.
Executive management updates during major outages.
Customer communication support during emergency events.
Root Cause Analysis (RCA) support & Root Cause Analysis (RCA).
Lead Emergency Review Boards (ERB) discussions.
Technical presentation for ERC and other support organizations.
Knowledge management updates.
Recovery playbooks and troubleshooting frameworks.
Support/Participate in deployment of solutions for the assigned Projects/Assignments
The skills you bring:
Bachelor's degree in engineering required.
10+ years of experience in customer support/troubleshooting in Telecom network of a vendor and/or a service provider
At least 5 years of experience as a Solution Architect /Solution Integrator in Telecom Domain mainly in technologies (CNIS, CCD, 5GC, IMS etc.)
Effective Communication Skills and Problem-Solving Skills
Extensive knowledge and experience in multiple domains such as 5G Core, EPC, IMS, CNIS, CCD portfolio products and product roadmaps.
Excellent Presentation, Interpersonal skills & Customer Handling Skills
Customer Centric Skills (Culture)/Strategic/Creative/Innovative thinking.
Candidate should be flexible working in the shifts 24*7.
Effective Leadership skills.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 790288
Skills Required
- Bachelor's degree in engineering from a recognized and accredited institution
- 10+ years of experience in customer support and troubleshooting for a telecom network vendor or service provider
- At least 5 years of experience as a Solution Architect or Solution Integrator in the telecom domain
- Experience with CNIS, CCD, 5G Core, IMS, EPC, and related telecom portfolio products and roadmaps
- Effective communication and problem-solving skills
- Excellent presentation, interpersonal, and customer-handling skills
- Customer-centric, strategic, creative, and innovative thinking
- Flexibility to work 24/7 shifts
- Effective leadership skills
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
