Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.
As Serval's first EMEA Talent Partner, you'll build and own recruiting for an entire region, starting from scratch. You'll be the founding recruiter on the ground as Serval expands into EMEA, running searches across both technical and go-to-market roles rather than specializing in one lane. Think full-stack recruiting: an engineer in the morning, an enterprise AE in the afternoon.
You'll partner closely with the Head of Talent and EMEA hiring managers to define what good looks like in a market where Serval has no established presence yet, drive outbound sourcing into two very different candidate pools, and create a candidate experience that punches above what a company our size should be able to deliver. This role is ideal for someone who's recruited both engineering and sales talent in fast-paced SaaS environments and wants the ownership that comes with being employee one for a region.
What You’ll DoDesign and Execute PS Hiring Strategy: Build sourcing plans and run full-cycle recruiting across Implementation Consultant, PS leadership, and specialist delivery roles
Partner with Leadership: Collaborate with PS hiring managers and the Head of Talent to forecast headcount, define ideal candidate profiles, and prioritize hiring needs as the org takes shape
Own the Candidate Experience: Deliver an exceptional experience from first touch to offer acceptance, particularly given how senior and consultative the candidate pool is
Develop Scalable Recruiting Systems: Build the processes, interview loops, and scorecards that don't yet exist for this function, since there's no established PS playbook to inherit
Drive Outbound Sourcing: Build pipelines from enterprise implementation and delivery talent at companies like ServiceNow, Salesforce, and their ecosystem of delivery partners
Influence Employer Brand: Partner with Marketing to craft authentic messaging that attracts candidates with real enterprise delivery experience
Track and Report Metrics: Analyze pipeline velocity, conversion rates, and time-to-hire to improve efficiency and hiring quality
Collaborate Cross-Functionally: Align with Sales and Recruiting peers to ensure consistent bar-raising and a clean handoff at the deal-to-delivery stage
3+ years of recruiting experience, with direct experience hiring Professional Services, Solutions Consulting, Sales Engineering, Implementation, or Customer Success roles at a B2B SaaS company
Demonstrated success recruiting for enterprise motions specifically, not high-volume SMB or PLG hiring
Strong understanding of enterprise SaaS delivery and implementation work, and the ability to assess a candidate's real delivery experience versus a rehearsed story
Data-driven mindset: adept at using recruiting metrics to inform prioritization and process improvements
Excellent communication and storytelling skills, with the ability to convey Serval's mission and value proposition to a candidate population that gets pitched constantly
High agency and adaptability: comfortable building process where none exists, in a fast-moving, early-stage environment
Based in or willing to work from our San Francisco HQ, 5 days/week.
Experience as an early recruiter at a Series A–B startup.
Familiarity with PS or consulting compensation structures and the competitive landscape
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Skills Required
- 3+ years of recruiting experience
- Direct experience hiring Professional Services, Solutions Consulting, Sales Engineering, Implementation, or Customer Success roles at a B2B SaaS company
- Demonstrated success recruiting for enterprise-focused hiring, rather than high-volume SMB or PLG hiring
- Strong understanding of enterprise SaaS delivery and implementation work
- Ability to assess candidates' real delivery experience
- Experience using recruiting metrics to inform prioritization and process improvements
- Excellent communication and storytelling skills
- High agency and adaptability in a fast-moving, early-stage environment
- Based in or willing to work from the San Francisco headquarters five days per week
- Experience as an early recruiter at a Series A-B startup
- Familiarity with professional services or consulting compensation structures and competitive landscapes
What We Do
Serval is the AI platform for IT teams, combining an AI-native ITSM with integrated workflow automation and access management. Serval automates help desk requests, just-in-time access, onboarding/offboarding, and more with AI-powered workflows that build themselves.
