At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
ClickUp is on a mission to make the world more productive by unifying work in one platform—and our Customer Success team is at the heart of that promise. As the Senior Manager, Technical Account Management for EMEA, you’ll lead a team of high-performing TAMs supporting mid-market to enterprise customers across the region. You’ll drive execution of our Customer Engagement Process (CEP), coach your team to deliver exceptional customer experiences, and partner cross-functionally to maximize adoption, expansion, and retention.
This isn’t your typical customer success job. We move fast, thrive in ambiguity, and live for the win. If you love rolling up your sleeves and have a borderline unhealthy obsession with customer outcomes, this role’s for you.
The Role:
* Lead, inspire, and develop a team of CSMs focused on mid-market to enterprise accounts in EMEA
* Drive accountability, execution, and a high-performance culture with clear KPIs and coaching frameworks
* Mentor and develop CSMs at all levels, from onboarding new hires to leveling up seasoned pros
* Create clarity in chaos: Navigate ambiguity, shifting priorities, and fast-changing conditions with poise and urgency
* Oversee execution of our Customer Engagement Process (CEP) across your team’s Book of Business:
* Ensure onboarding is smooth and value realization is fast for adoption accounts
* Identify and act on cross-sell, upsell, and new use case opportunities for expansion accounts
* Intervene early, run risk mitigation plays, and execute save plans for renewal risk accounts
* Use health scores, adoption data, and renewal timelines to dynamically prioritize accounts at scale
* Lead and participate in internal renewal strategy calls, deal reviews, and executive business reviews (EBRs)
* Partner closely with Sales, Services, Solutions, and Product to deliver seamless customer experiences
* Act as a voice of the customer internally—surfacing feedback, blockers, and opportunities to inform roadmaps and strategy
Qualifications:
* 5+ years in Customer Success, with at least 2 years managing high-performing CSM teams
* Experience managing B2B SaaS customers at scale (mid-market to enterprise)
* Exceptional prioritization, ownership mindset, and execution horsepower
* Proven success executing playbooks across onboarding, renewal, expansion, and churn risk
* Comfortable operating with limited direction in a high-change environment
* Strong communication and collaboration skills across multiple stakeholders
* Ability to operate at scale to manage hundreds of accounts, be data-driven, and obsessive with ownership mindset
* Bonus: Experience with ClickUp (or similar work management software), Gainsight, Salesforce, or other CS tech stacks; ability to interpret customer data and health metrics to drive actions; experience building or scaling CS processes in a fast-growth environment
Our Culture:
We’re a team of doers, owners, and customer-obsessed humans. We thrive on speed, clarity, and results, and we laugh a lot along the way. If you love strategy and getting your hands dirty, you'll fit right in.
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to [email protected].
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at [email protected].
Skills Required
- 5+ years in Customer Success
- 2 years managing high-performing CSM teams
- Experience managing B2B SaaS customers at scale
- Strong communication and collaboration skills across multiple stakeholders
- Ability to operate at scale and be data-driven
ClickUp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ClickUp and has not been reviewed or approved by ClickUp.
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Strong & Reliable Incentives — Feedback suggests variable compensation is attractive for high performers in customer-facing roles, with healthy on-target-earnings ranges. This indicates incentives are structured to reward above-target performance.
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Healthcare Strength — Feedback suggests health coverage is robust, with comprehensive medical, dental, and vision options and low out-of-pocket costs reported by some. Wellness and mental health programs further bolster the offering.
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Leave & Time Off Breadth — Feedback suggests generous or flexible PTO and parental leave are core parts of the package, supported by remote-friendly practices. Additional elements like volunteer time off and paid holidays broaden the time-off mix.
ClickUp Insights
What We Do
ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week.
Why Work With Us
ClickUppers are highly passionate, energetic, and unique people that align in the mission of saving people time and making the world more productive. We're the newcomer, the underdog, but that's where we thrive. Let’s make the world more productive!
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