Who We Are
At Johnson Controls, we're shaping the future of smart, healthy, and sustainable buildings. Operating in more than 150 countries, we help organizations optimize performance, improve occupant experiences, and achieve their sustainability goals through innovative building technologies and services. We're currently looking for an IT Operations Technical Lead to join our EMEA IT team on a 6-month maternity cover contract.
What You Will Do
As the IT Operations Technical Lead, you'll play a key role in ensuring the stability and performance of critical ERP and enterprise applications across EMEA. Acting as the link between business stakeholders, IT teams, and external partners, you'll drive operational excellence, service quality, and continuous improvement. Key responsibilities include:
Leading application operations and service delivery across EMEA
Managing incidents, problems, and change activities
Partnering with vendors to ensure SLA performance and service quality
Driving governance, reporting, and operational improvements
Building strong relationships with business and IT stakeholders
Identifying opportunities to optimize processes and application performance
What We Look For
5+ years' experience in IT Operations, Application Support, or a similar technical leadership role
Strong understanding of enterprise applications and IT service management (ITSM)
Experience working with managed service providers and external vendors
Excellent problem-solving and analytical skills
Strong communication and stakeholder management capabilities
Degree in Computer Science, Information Technology, Business Information Systems, or related field
Why Join Us?
This is an opportunity to make an immediate impact within a global technology environment, working with senior stakeholders and supporting business-critical applications across the EMEA region.
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Skills Required
- 5+ years experience in IT Operations, Application Support, or similar technical leadership role
- Strong understanding of enterprise applications and IT service management (ITSM)
- Experience working with managed service providers and external vendors
- Excellent problem-solving and analytical skills
- Strong communication and stakeholder management capabilities
- Degree in Computer Science, Information Technology, Business Information Systems, or related field
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
