EMEA Customer Fulfilment Coordinator - Polish/German Speaking

Canon EMEA is looking for an Order Management Coordinator - Polish and/or German speaking to support our Customer Fulfillment Department. 

Your main tasks will be to: 

• Manage orders, queries and claims from order entry through to delivery shipment of product to customer respecting Service Level Agreements (SLA).
• Support multi-location customers with multiple services at each location.
• Interface with various levels of sales, operations and other functional groups to ensure order flows appropriately.
• Monitor order related compliance of the delivery dates and quantities to initiate proactive measures for optimizing delivery reliability in good time and to be always capable to provide [order] information.
• Meet scorecard productivity/quality metrics.
• Work closely with Canon National Sales Organizations (NSO), Business Units and Service Excellence Teams to ensure best practice sharing.
• Highlight and develop on areas for potential improvement. Deliver insights and challenge all aspects of Customer Fulfilment to identify and capture efficiency and process improvement opportunities.
• Communicate business requirements with all stakeholders effectively.

We are looking for someone with these skills and experience: 

• Languages: Fluent in English, Polish and/ or German preferred; proficiency in another European language is considered an asset.
• 1-2 years' experience in a similar role
• Education: min MBO level
• Proficient knowledge of MS Office
• Strong attention to detail and accuracy
• Self-motivated and able to work independently as well as collaboratively within a team
• Good verbal and written communication skills
• Strong business acumen and business understanding

• Willingness to learn internal systems

We are also looking for someone who can have these canon core behaviors: ​
• Drive for results
• Focus on the customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others

Further information

• In addition to a competitive salary, you will be eligible for the following benefits in this role:
• Performance-based bonus of 12,5%
• 31 days holiday per year
• Pension plan
• Bicycle plan
• Full coverage of your public transport costs and partially car costs

Canon champions hybrid working with and a flexible working policy. You will be part of an energetic and innovative environment with more than 50 different nationalities! Lastly you’ll find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand.

Does this seem like a great fit for your career expectations? We're excited to hear from you! Even if you don't meet all the qualifications we still encourage you to apply.

Job family: Operations- Customer Fulfillment 

Grade: 10

Canon is a world-leading imaging company and a global brand - driven to enrich people’s lives and businesses with innovative products and smart digital solutions. At Canon, we’ve been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact.
With a strong presence across EMEA for over 60 years, our regional HQs in London and Amstelveen support operations in 120+ markets. We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good.
Why join us?
Canon champions hybrid working with a flexible working policy. You will be part of an energetic and innovative environment with more than 50 different nationalities! Be part of a company that values sustainability and inclusion. Lastly, you’ll find that Canon encourages continuous learning and development with a wide range of resources and support available on demand.
If you’re visionary, innovative, and ready to make an impact – we’d love to hear from you. Even if you don't meet all the qualifications we still encourage you to apply.

With Canon, you'll get the support and encouragement you need to grow from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.