.png){kind=logo}
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
Where You Fit In
The role of the Customer Success Manager (CSM) is to support a global, pooled book of business to manage renewals and upsell opportunities. This is a great opportunity for a highly driven individual to make an impact and to join a customer success team.
This role will be well suited for an individual with strong administrative skills as well as strong communication skills. You will be responsible for supporting all post-sales activities to help customers achieve maximum value from their Sugar investment to secure renewals and help drive product and user expansions. Additionally, a preferred candidate will have solid experience in selling and/or support enterprise SaaS solutions, understand SaaS renewal cycles, and has a track record of exceeding quota.This role will provide the ideal candidate with the opportunity to develop skills in a supportive, learning organization. It is a demanding and exciting opportunity for the correct candidate.
Impact You Will Make
- Meet and ideally exceed team growth sales goals
Meet and ideally exceed team renewal rate target of 83%, accurately forecasting and closing renewal opportunities on time
Leverage digital-first and 1:many strategies to 1) engage at risk customers to drive adoption and 2) build expansion pipeline
Document and manage your sales & renewals pipeline in our CRM application daily, to 100% accuracy
Partner with our channel to drive joint opportunities to close
- Drive customer advocacy – references, case studies, and participation in events
What You Will Bring
2 years of prior CSM, BDR or sales experience
1 year or more experience working with a CRM system
A proven ability to manage to a defined plan with stated quarterly objectives
Strong presentation, written and verbal communication skills
Fluent English speaking skills
Our Team Values
Goal orientated
Team player
Growth mindset
Honest, trustworthy, hard-working
Skills Required
- 2 years of prior CSM, BDR, or sales experience
- At least 1 year of experience working with a CRM system
- Ability to manage a defined plan with stated quarterly objectives
- Strong presentation, written, and verbal communication skills
- Fluent English speaking skills
- Experience selling and/or supporting enterprise SaaS solutions
- Understanding of SaaS renewal cycles
- Track record of exceeding quota
SugarAI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SugarAI and has not been reviewed or approved by SugarAI.
-
Healthcare Strength — Medical, dental, vision, and mental-health support are part of the package, with HSA/FSA options and coverage starting on day one in the U.S. Wellness programs, an EAP, and even pet insurance are also highlighted.
-
Retirement Support — A 401(k) with company match is offered alongside access to financial advisors, plus life and disability insurance. These elements indicate meaningful long‑term financial backing.
-
Leave & Time Off Breadth — Unlimited PTO, paid holidays, paid volunteer time, and paid parental leave are described across postings. Remote‑work programs and home‑office stipends further support time‑off flexibility.
SugarAI Insights
What We Do
SugarAI provides software that helps revenue teams manage and grow their customer accounts with greater visibility and control. Our Precision Selling platform delivers account-level insights that highlight risk, uncover expansion opportunities, and guide sellers toward clear next steps. Used by thousands of companies in more than 120 countries, SugarAI supports organizations operating in complex, relationship-driven sales environments.
Why Work With Us
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
Gallery
.png)
