Jobs at SugarAI

Generate net-new revenue across a North America territory by prospecting, building pipeline, managing complex SaaS sales cycles, leading executive discovery, delivering tailored demonstrations, and closing multi-stakeholder deals. Develop territory plans, maintain accurate forecasts and CRM data, collaborate with marketing, product, engineering, customer success, and professional services, and support successful customer engagements.

Own net-new revenue generation across a North American territory by prospecting, building pipeline, managing complex SaaS sales cycles, conducting executive discovery, delivering solution demonstrations, and closing multi-stakeholder deals. Develop territory plans, forecast accurately, collaborate with marketing, business development, product, engineering, customer success, and professional services, and support successful customer engagements. The role is hybrid in Denver, requiring at least three in-office days weekly.

Manage a global pooled customer portfolio, supporting post-sales engagement, renewals, upsells, adoption, and user expansion. Forecast and close renewal opportunities, maintain accurate CRM pipeline records, use digital and one-to-many engagement strategies, collaborate with channel partners, and develop customer advocacy through references, case studies, and events. The role requires strong administration, communication, presentation, and SaaS renewal skills.

Develop reliable, maintainable, and well-tested software components within a Scrum team. Responsibilities include implementing features under senior guidance, writing unit tests, fixing bugs, participating in code reviews and Scrum ceremonies, and using AI-assisted development tools throughout the software lifecycle. The role is hybrid in Craiova, requiring at least three days per week in the office.

Lead and develop a North American team of Customer Success Managers serving Americas customers. Drive retention, renewals, adoption, expansion, customer health, and revenue growth. Establish risk-management and forecasting processes, oversee business reviews, coach commercial engagement, monitor customer success metrics, maintain CRM hygiene, and collaborate with Sales, Professional Services, Support, and Marketing. The role requires strong CRM and B2B SaaS expertise, people leadership, customer analytics, and ownership of significant renewal and growth forecasts.

Proactively generate qualified B2B sales opportunities through outbound prospecting (phone, email, LinkedIn). Build targeted account lists, research prospects, engage senior decision-makers, qualify leads, collaborate with Account Executives and Marketing on ABM, use AI tools and sales platforms, maintain CRM records, and consistently hit activity and pipeline targets.

Lead AMERS net-new demand generation: design and run new-logo programs (content syndication, dark-funnel, trade associations, nurture), coordinate with Sales/BDRs/Product Marketing, measure pipeline influence, and scale repeatable GTM motions.

Design and implement scalable, high-availability CRM software using AI-driven approaches. Produce clean code, unit tests, participate in code reviews and Scrum ceremonies, identify/fix bugs, mentor teammates, and champion use of Generative AI tools across the SDLC.

Hiring across multiple sales functions for SugarAI: account executives (SMB to enterprise), customer success, channel sales, business development, and solution consulting. Roles focus on driving revenue, managing and growing customer relationships, qualifying and closing opportunities, enabling partners, and collaborating cross-functionally to deliver AI-driven CRM solutions. Candidates should demonstrate impact, ownership, and ability to thrive in a collaborative, fast-moving environment.

Manage and develop a team of software engineers while overseeing project delivery, enhancing team culture, and defining technical roadmaps. Lead technical decisions and improve processes for engineering excellence.