Jobs at SugarAI

The FP&A Manager owns financial planning, budgeting, forecasting, reporting, scenario analysis, financial modeling, and decision support. They partner with business leaders on headcount, expenses, investments, and performance management; analyze business drivers and KPIs; identify risks and opportunities; and provide executive recommendations. The role also supports monthly close alignment with Accounting and requires building scalable models in a fast-paced SaaS environment.

Own the post-sale lifecycle for key B2B SaaS accounts, building executive relationships, driving adoption, renewals, retention, and expansion. Use customer data and analytics to monitor account health, identify risks and upsell opportunities, and deliver tailored success strategies. Collaborate with sales, product, and support teams while advocating for customer needs and influencing product and marketing direction.

Leads the business systems and integration team, owning CRM platforms, portals, data models, integration architecture, governance, automation, and delivery operations. Establishes system-of-record standards, integration monitoring, documentation, demand management, capacity planning, and a 12-month roadmap. The role also drives AI-enabled workflows and operational improvements while developing a tenured team and modernizing fragmented enterprise systems in a SaaS environment.

Lead the Americas Customer Success Management team, developing CSMs, strengthening customer relationships, and driving adoption, retention, renewals, and expansion. Establish risk identification and mitigation processes, improve renewal and growth forecasting, monitor customer health and revenue metrics, maintain CRM discipline, and collaborate with Sales, Professional Services, Support, and Marketing to maximize customer value and revenue.

Generate net-new revenue across a North America territory by prospecting, building pipeline, managing complex SaaS sales cycles, leading executive discovery, delivering tailored demonstrations, and closing multi-stakeholder deals. Develop territory plans, maintain accurate forecasts and CRM data, collaborate with marketing, product, engineering, customer success, and professional services, and support successful customer engagements.

Own net-new revenue generation across a North American territory by prospecting, building pipeline, managing complex SaaS sales cycles, conducting executive discovery, delivering solution demonstrations, and closing multi-stakeholder deals. Develop territory plans, forecast accurately, collaborate with marketing, business development, product, engineering, customer success, and professional services, and support successful customer engagements. The role is hybrid in Denver, requiring at least three in-office days weekly.

Develop reliable, maintainable, and well-tested software components within a Scrum team. Responsibilities include implementing features under senior guidance, writing unit tests, fixing bugs, participating in code reviews and Scrum ceremonies, and using AI-assisted development tools throughout the software lifecycle. The role is hybrid in Craiova, requiring at least three days per week in the office.

Lead and develop a North American team of Customer Success Managers serving Americas customers. Drive retention, renewals, adoption, expansion, customer health, and revenue growth. Establish risk-management and forecasting processes, oversee business reviews, coach commercial engagement, monitor customer success metrics, maintain CRM hygiene, and collaborate with Sales, Professional Services, Support, and Marketing. The role requires strong CRM and B2B SaaS expertise, people leadership, customer analytics, and ownership of significant renewal and growth forecasts.

Proactively generate qualified B2B sales opportunities through outbound prospecting (phone, email, LinkedIn). Build targeted account lists, research prospects, engage senior decision-makers, qualify leads, collaborate with Account Executives and Marketing on ABM, use AI tools and sales platforms, maintain CRM records, and consistently hit activity and pipeline targets.

Design and implement scalable, high-availability CRM software using AI-driven approaches. Produce clean code, unit tests, participate in code reviews and Scrum ceremonies, identify/fix bugs, mentor teammates, and champion use of Generative AI tools across the SDLC.

Hiring across multiple sales functions for SugarAI: account executives (SMB to enterprise), customer success, channel sales, business development, and solution consulting. Roles focus on driving revenue, managing and growing customer relationships, qualifying and closing opportunities, enabling partners, and collaborating cross-functionally to deliver AI-driven CRM solutions. Candidates should demonstrate impact, ownership, and ability to thrive in a collaborative, fast-moving environment.

Manage and develop a team of software engineers while overseeing project delivery, enhancing team culture, and defining technical roadmaps. Lead technical decisions and improve processes for engineering excellence.