Jobs at SugarAI

SugarCRM seeks candidates for various sales roles, focusing on customer success and business development. They value passion, adaptability, and collaboration in a dynamic work environment.

Manage and develop a team of software engineers while overseeing project delivery, enhancing team culture, and defining technical roadmaps. Lead technical decisions and improve processes for engineering excellence.

Lead digital marketing and web strategy to drive pipeline growth and customer engagement through integrated digital programs and optimize performance across various channels.

Design, install, configure and maintain database systems; perform maintenance (backups, replication, defragmentation), optimize performance, ensure security and data integrity, support users and developers, document standards, and evaluate new database technologies.

The Senior Account Executive will manage a UK territory, driving revenue through direct sales to SMEs, owning the sales cycle, and collaborating with internal teams to secure long-term customers.

The Account Executive generates new business revenue in North America by managing complex SaaS sales cycles, developing strategic plans, and collaborating with cross-functional teams to meet sales targets.

Own and operate Databricks production pipelines for Sugar Predict: monitor, alert, incident response, SLA reporting, performance and cost optimizations, migrate legacy ETL, onboard tenants, enforce Delta Lake architecture and multi-tenant isolation, apply security and governance, enable observability, maintain runbooks, and support CI/CD and on-call rotations.

The Account Executive is responsible for generating revenue within North America through proactive prospecting, managing complex sales cycles, and collaborating with teams to deliver solutions.

Own and grow strategic enterprise accounts by leading consultative discovery, building value-based account plans, executing complex deals, coordinating cross-functional teams and partners, driving partner-led co-innovation, and enabling adoption and competitive positioning of SugarAI solutions.

Design and implement scalable, high-availability CRM software using AI-driven approaches. Produce clean code, unit tests, participate in code reviews and Scrum ceremonies, identify/fix bugs, mentor teammates, and champion use of Generative AI tools across the SDLC.

Lead definition, execution, and delivery of customer-facing SaaS product features. Translate customer and market insights into requirements, collaborate with Engineering and UX, track success metrics, and drive product adoption and roadmap priorities to create value for customers and the business.

Define and deliver AI-enhanced CRM features across desktop and mobile. Improve seller productivity, manager-facing insights for pipeline and forecasting, and drive cross-functional product execution with Engineering, UX, Architecture, and GTM teams.

The role focuses on strategic enablement design across Sales, Customer Success, and Partners, aligning with marketing strategies to drive revenue impact.

Lead Revenue Operations to standardize and automate processes across Sales and Client Success, manage a high-impact team, and enhance revenue-generating systems.

As Director of Revenue Operations, you'll lead Sales Operations, Client Success Operations, and Deal Desk functions, focusing on improving processes, data quality, and automation to enhance revenue generation and retention in a SaaS environment.

Lead and scale a Sales Development team to drive pipeline generation. Coach and develop BDR/SDR talent, own performance metrics and forecasting, optimize inbound/outbound prospecting, and collaborate cross-functionally to ensure seamless qualification and handoffs to sales.

Lead product strategy and roadmap for AI-driven CRM features. Own end-to-end product lifecycle, prioritise initiatives using customer and data insights, drive cross-functional delivery with Engineering, UX, Sales and Customer Success, mentor product managers, and measure adoption, engagement and revenue impact.