At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.
This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.
Emerge to the Top of Your Career
At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.
As our Sr. Email & SMS Strategist you will…
- Develop Channel Strategy: Translate broader business goals into actionable email and SMS strategies across programs and customer journeys. You ensure every tactic serves a clear purpose and aligns with long-term growth.
- Connect Strategy to Broader Ecosystem: Connect channel strategy to the wider ecosystem, ensuring your plans align with cross-channel orchestration and customer experience design. You focus on how campaigns fit into a larger system.
- Support Discovery & Gather Insights: Lead channel-specific discovery inputs for new initiatives, helping to synthesize data into opportunity areas and roadmap recommendations. You identify trends across programs and translate them into strategic improvements.
- Build Lifecycle & Contact Strategies: Develop 1:1 contact strategies across email, SMS, and push, defining the specific sequencing, segmentation, and personalization for each journey.
- Guide Cross-Functional Execution: Work closely with Creative, CX, Analytics, and Tech teams to ensure your strategy is clearly understood and effectively executed. You provide the "strategic glue" during the build phase.
- Define Measurement & Optimization: Define and implement measurement approaches to track how channel performance impacts business outcomes. Own the testing roadmap, ensuring learnings are documented and shared across the team.
Be Accountable and Responsible
- Own Program-Level Outcomes: Take responsibility for the strategic success of specific programs, ensuring they meet performance targets and maintain high quality.
- Inform Roadmaps & Prioritization: Provide data-backed recommendations for roadmap prioritization, helping to identify the highest-impact opportunities.
- Validate Strategic Output Alignment: Ensure all campaign and journey designs align with data capabilities and the intended customer experience.
- Identify Implementation Risks: Proactively flag potential dependencies or gaps in data and orchestration that could hinder campaign performance.
- Create Clear Strategic Deliverables: Develop compelling presentations and briefs that drive clarity and gain stakeholder buy-in for your initiatives.
Who You Are
- Core Strategic Expertise: 3–5 years of experience in email, SMS, or owned-channel strategy, with a track record of managing multi-touch customer journeys.
- Education: Bachelor’s degree or equivalent professional experience.
- Lifecycle Proficiency: Strong understanding of lifecycle marketing, journey mapping, segmentation, and personalization tactics.
- Data-Informed Design: Ability to work with data teams to understand platform constraints and translate data insights into campaign improvements.
- Effective Communication: Ability to explain strategic concepts clearly and lead collaborative conversations with cross-functional partners.
- Industry Experience: Background or experience in Healthcare, Life Sciences, or regulated industries is a plus.
#LI-VM
#LI-HYBRID
At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.
MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.
The salary range for this role is $68,400 - $100,350, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
And here’s how we live our values at MERGE
- Ability. Mastering our craft
- Agility. Delivering with a growth mindset
- Humility. Collaborating for shared success
MERGE is proud to be an Equal Opportunity Employer
MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!
Skills Required
- 3-5 years of experience in email, SMS, or owned-channel strategy
- Track record of managing multi-touch customer journeys
- Bachelor's degree or equivalent professional experience
- Strong understanding of lifecycle marketing, journey mapping, segmentation, and personalization tactics
- Ability to work with data teams to understand platform constraints and translate data insights into campaign improvements
- Ability to explain strategic concepts clearly and lead collaborative conversations with cross-functional partners
- Background or experience in Healthcare, Life Sciences, or regulated industries
MERGE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MERGE and has not been reviewed or approved by MERGE.
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Healthcare Strength — Core medical, dental, vision, mental‑health, life, and disability coverage are described as comprehensive, with a recent carrier change noted alongside “good options.” Feedback suggests this coverage is broadly solid for a midsize agency.
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Retirement Support — A 401(k) with company match and immediate vesting is frequently highlighted and well regarded. Feedback suggests this program is a reliable cornerstone of the total rewards package.
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Wellbeing & Lifestyle Benefits — The “Benefits Built Different” program adds a Lifestyle Spending Account plus wellness tech access (Oura Ring, Function Health), signaling investment beyond basics. Feedback suggests these perks enhance the perceived value of the package.
MERGE Insights
What We Do
MERGE is a marketing and technology agency built at the intersection of Health & Wellness. We help brands navigate complex consumer journeys and unlock growth through data-driven storytelling, AI-powered personalization, and bold creativity. Decades of experience with health and consumer brands have taught us what truly drives decisions. As a marketing and technology agency, we use these insights to help brands reach the right people, in the right moments, with experiences that drive lasting, scalable growth. We do it by leading with curiosity, practicing with precision, and delivering with integrity.
Why Work With Us
At MERGE, we use storytelling through technology to help brands connect more meaningfully with the people they serve. Powered by human insight, creativity, and AI, we weave storytelling through technology to turn complexity into clarity - strengthening relationships between people and brands.
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