The Role
Serve as first point of contact for invoice emails across ~50 client mailboxes. Monitor, classify, and route emails; download and validate invoice PDFs; apply client-specific Solution Notes and rules; determine invoice type and client location; process invoices per SLAs; escalate exceptions; collaborate with support and operations; work US business hours remotely from India.
Summary Generated by Built In
Job Summary
We are looking for a highly detail-oriented Email Specialist to support our Invoice Processing operations. You will serve as the first point of contact for invoices received through multiple client email inboxes. You will review and classify invoice emails, interpret invoice PDF documents, validate invoice details, apply client-specific Solution Notes, and process invoices according to documented procedures. This role requires strong analytical thinking, exceptional attention to detail, and the ability to make accurate, rule-based decisions while supporting US business hours.
Location: This is a remote opportunity – Candidate can work from anywhere in India
Job Timing: 03.00 PM to 12.00 AM IST (Indian Standard Time)
Responsibilities / Essential Functions
We are looking for a highly detail-oriented Email Specialist to support our Invoice Processing operations. You will serve as the first point of contact for invoices received through multiple client email inboxes. You will review and classify invoice emails, interpret invoice PDF documents, validate invoice details, apply client-specific Solution Notes, and process invoices according to documented procedures. This role requires strong analytical thinking, exceptional attention to detail, and the ability to make accurate, rule-based decisions while supporting US business hours.
Location: This is a remote opportunity – Candidate can work from anywhere in India
Job Timing: 03.00 PM to 12.00 AM IST (Indian Standard Time)
Responsibilities / Essential Functions
- Serve as the first point of contact for invoice-related emails received in designated client mailboxes.
- Monitor, sort, and organize incoming invoice emails across multiple client mailboxes (approximately 50 client accounts).
- Classify emails and place them into the appropriate folders or processing queues.
- Download, review, and interpret invoice PDF documents and images.
- Interpret client-specific Solution Notes and apply them accurately during invoice processing.
- Determine the correct invoice type (PO, Non-PO, or Reject) based on client guidelines.
- Validate invoice details including Purchase Order (PO) numbers, vendor information, Bill To address, DBA, and other required fields.
- Compare invoice details against client instructions to ensure accuracy and compliance.
- Determine the correct client/location based on the receiving email address and client-specific rules.
- Process all assigned invoices accurately within daily service-level expectations.
- Perform email sorting, document classification, and forwarding of exception cases.
- Apply client-specific processing rules using internal invoice processing applications.
- Identify incomplete or incorrect invoices and reject or return them to the customer for correction when required.
- Analyze invoice details and client instructions to determine the appropriate processing outcome while maintaining compliance.
- Classify and route emails to customers, Admins, or internal teams for timely resolution.
- Communicate with team members when questions arise and seek clarification when instructions are unclear.
- Collaborate with the Premium Support Team and Operations team to resolve invoice processing issues.
- Prioritize workload while maintaining a high level of accuracy and attention to detail.
- Support US business hours and consistently meet quality and productivity expectations.
- Bachelor's degree.
- 0–3 years of experience.
- Strong attention to detail.
- Excellent email handling and English communication skills.
- Ability to stay focused while working remotely.
- Ability to prioritize work and stay organized.
- Able to work independently and ask questions when needed.
- Dependable and reliable.
- Able to multitask while maintaining accuracy.
- Comfortable working with multiple computer screens.
- Strong analytical and decision-making skills.
- Excellent reading comprehension and ability to interpret written instructions accurately.
- Ability to compare information across invoices, emails, Solution Notes, and client instructions.
- Ability to interpret invoice documents and follow client-specific procedures.
- Experience in Invoice Processing, Accounts Payable (AP), document processing, or shared services is an advantage.
Skills Required
- Bachelor's degree
- 0-3 years of relevant experience
- Strong attention to detail
- Excellent email handling and English communication skills
- Ability to work US business hours (03:00 PM to 12:00 AM IST)
- Ability to stay focused while working remotely and work independently
- Ability to prioritize work, multitask, and stay organized
- Comfortable working with multiple computer screens
- Strong analytical and decision-making skills
- Excellent reading comprehension and ability to interpret written instructions
- Ability to compare information across invoices, emails, Solution Notes, and client instructions
- Ability to interpret invoice documents and follow client-specific procedures
- Experience in Invoice Processing, Accounts Payable, document processing, or shared services
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The Company
What We Do
PairSoft brings together two industry leaders to form the strongest procure-to-pay platform for the mid-market and enterprise, with close integration to Microsoft Dynamics, Blackbaud, Oracle, SAP, Acumatica, and Sage ERPs.
